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Topic: No book at all

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Subject: No book at all
Date Posted: 1/10/2010 12:09 AM ET
Member Since: 4/4/2009
Posts: 9,450
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Funny to see the one on ruined book at the top of the list. I think I know how this plays out, but you all can tell me.

Today I received a large (11x14 )  envelope made of very heavy cardboard. RH end was taped (not very well) and open. Nothing inside. Envelope was ripped top and botton for about 4 inches on right side. On the front was UPS label,(not the whole thing, just 3 5/8 x 6 1/2). USPS stamp on the PBS label said "Rec'd at Siloam Springs in bad condition." Over this, in pen, was one small notation, "w/o contents."

I can't get clarification from the Post Office until Monday. I did PM the shipper and they said my description of the envelope didn't remotely correspond with what they used for shipping.

I think I know how this plays out, but you all advise, please. (Actually, we don't say you-all around here. The old ones still say you 'uns :))

Date Posted: 1/10/2010 1:01 AM ET
Member Since: 8/9/2007
Posts: 4,058
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You don't mark it received, and this is somewhere in the help docs (but I'm just too darned lazy to hunt it up right now:P), but there's a link you want to send them, and they can check with the USPS & see if it can be found.

*ETA: because it sounds more like the book was separated from the packaging rather than damaged or "in bad condition".  They're probably referring to the packaging.  You're actually lucky & will get your credit back.  The last book I had that got separated from the packaging, some wit with the USPS put one of those stretchy band bicep exercisers in the envelope.  I always wondered if some body builder got my romance novel:P



Last Edited on: 1/10/10 1:05 AM ET - Total times edited: 1
Date Posted: 1/10/2010 1:42 AM ET
Member Since: 12/28/2006
Posts: 14,171
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Awhile back, I had a book disappear from Warrendale, PA.  just gone and didn't show up at destination.  About a week after we realized it was 'off track' the book was mysteriously returned to me.  Originally addressed to a New England state, part of the original label and postage were still visible on the envelope and had been taped over with a new PBS mailing label....addressed to me and using the generic PBS addy for the return address.  My postage receipt clearly indicated mailing to New England.  Still a great mystery what happened on this one, but at least I had the book to send to the original requester...and it arrived safely!

Date Posted: 1/10/2010 2:56 AM ET
Member Since: 11/11/2009
Posts: 585
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A friend was sending me 3 books in addition to returning a book that I had loaned her.  Along the way someone opened the package, removed her three books and then resealed the package.   I guess they liked romance novels but weren't interested in a vampire novel. 

Date Posted: 1/10/2010 3:58 AM ET
Member Since: 7/19/2008
Posts: 15,398
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The PO has a form to fill out about lost or stolen items.  A rifling report.  Always good to report lost books.  You may never see the book again.  But the PO will have the report show up in their audit.

Date Posted: 1/10/2010 5:44 AM ET
Member Since: 7/23/2006
Posts: 15,930
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The sender will need to file the report with the USPS.

Here's what the Help Center says:

 

If this is a book you requested, you should not mark the book received, since you did not get the book.  You should contact the sender to let him or her know what happened.  

The sender should call 800-ASK-USPS or go to http://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx  and input the information online there. This will help USPS try to recover the book.

Date Posted: 1/10/2010 5:50 AM ET
Member Since: 11/30/2007
Posts: 4,962
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As for what the shipper said about not corresponding with what they used, do you have the correct shipper? Do you have other books coming to you at the same time?

Date Posted: 1/10/2010 12:57 PM ET
Member Since: 11/5/2009
Posts: 1,083
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This is one reason why it is important to wrap multiple books in plastic.  I have had two  multiple book orders make it to me with a severely ripped wrapper.  I believe the only reason why the books made it was because the sender had wrapped the books in a plastic bag which kept the books together and probably stopped them from falling out of the wrapper. 

Date Posted: 1/10/2010 3:31 PM ET
Member Since: 7/10/2007
Posts: 170
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Plastic doesn't help keep books in if a mailer is ripped. It is not a miracle worker.

Date Posted: 1/10/2010 4:37 PM ET
Member Since: 4/4/2009
Posts: 9,450
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I have been in touch with shipper, trying to find out if the unusual envelope I received was what she shipped in. I suspect that it was, that the right end  (the open one) was poorly secured  (one inch wide clear scotch tape doubled over, with only 1/2 inch tape to cardboard surface on each side), and that when it got rough handling it just opened up and disgorged the book. I still don'tknow exactly what to tell PBS, but if no info comes from this thread, I can always dial up live help tomorrow.

Date Posted: 1/10/2010 4:46 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I don't think there is anything to tell PBS.  You let the sender know about the envelope. You didn't get the book so how can you mark it received?  You'll get your credit back when it goes lost.  The sender can file a report with the post office. 

Date Posted: 1/10/2010 6:20 PM ET
Member Since: 10/13/2007
Posts: 36,445
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I agree with the others that said the shipper needs to contact the post office about the book going lost.

And plastic does nothing for books when this happens, if anything they would help the books slide out of the package easier.

Date Posted: 1/10/2010 6:20 PM ET
Member Since: 11/5/2009
Posts: 1,083
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Plastic doesn't help keep books in if a mailer is ripped. It is not a miracle worker.

That's not necessarily true.  In my case the end of the wrapper had become ripped.  If the books were not secured in a plastic bag, they probably would have tumbled out when it was tossed in a bin.  Because they were secured and the remainder of the wrapper was around the secured books, the wrapper and the books stayed together long enough for someone at the PO to retape the end up.

Of course wrapping books in plastic won't guarantee the books falling out of a wrapper.  But, they will give the books a better chance of staying in the wrapper than if they were not wrapped together and secured.

Date Posted: 1/10/2010 6:58 PM ET
Member Since: 7/10/2007
Posts: 170
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Sigh. And another thread has been hijacked.

Date Posted: 1/10/2010 8:36 PM ET
Member Since: 10/13/2007
Posts: 36,445
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Kate- first and foremost you have no clue if these books were or were not wrapped in plastic. So its a moot point, the book has gone lost so bringing it up has no help for the OP.

Date Posted: 1/10/2010 9:00 PM ET
Member Since: 8/9/2007
Posts: 4,058
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Y'all are missing the point.  Plastic cures all manner of ills from blindness to leprosy, walks on water, does your dishes, feeds the hungry, houses the homeless, runs into burning buildings & rescues people...  jeez, I can't even think what all it does.  It's the miracle of the modern age.  So what if a few thousand sea turtles choke to death?  Who needs turtles when we can have dry (used) books and nothing - including our car keys - will ever go lost again.  Cripes!  Get with the program.



Last Edited on: 1/10/10 9:02 PM ET - Total times edited: 1
Date Posted: 1/10/2010 9:07 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 6:44 PM ET - Total times edited: 2
Date Posted: 1/10/2010 9:18 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 6:44 PM ET - Total times edited: 1
Date Posted: 1/10/2010 9:20 PM ET
Member Since: 4/29/2008
Posts: 3,961
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Wrapping books in plastic can help,  I have to agree with that.  However I have recieved books that I nearly ruined just getting them out of the package.   It was not the internal plastic,  but the mummification with tape on the outside.
 

One of my sisters sent out a batch of Christmas cards this year and a good portion of them were ruined at the post office.   Mine came in a PO envelope and it was intact including her newletter,  but the envelope looked like someone had opened it with a letter opener, all the way around it..  My two daughters got theirs in the same type of PO envelope but all they got was the envelope itself, no contents whatsoever.  My sister told me that several other people had told her they recieved their cards in the same condition.   Just so wierd.   Maybe her cards were in a batch that went through when a machine went crazy.   But the wierd thing was  that with mine and my daughters,  they all looked like someone had opened them with a letter opener.  They were not mangled or wrinkled up,  like you would think a machine would do.  

If the OP's book was mailed Media Mail,  which it most likely was,  I can imagine maybe the post office people opened it.  To check like they sometimes do.   Could be they were not too careful resealing it.   Anyway,  I hope you resolve the problem. 

Date Posted: 1/10/2010 9:27 PM ET
Member Since: 8/9/2007
Posts: 4,058
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Kathy, you need to report that Christmas card thing to the USPS.  That's most likely someone opening cards to steal Christmas money.  It happens.

Date Posted: 1/10/2010 9:35 PM ET
Member Since: 10/26/2008
Posts: 9,884
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If this were to happen and the sender had included the invoice with the book, and the book was separated from its wrappings, would the PO be able to forward the book to the recipient?

There are times when I don't include the little invoice blurb with the books, sometimes it is.  But I wonder if it really makes a difference.



Last Edited on: 1/10/10 9:36 PM ET - Total times edited: 1
Date Posted: 1/10/2010 9:46 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Lol's Kim  :)

I've been wrapping the 'invoice' sheet inside of the plastic underwrap.  Dunno if it works, but I've had postal clerks recommend an emergency addy inside packages JIC the outer label is damaged.

Date Posted: 1/10/2010 10:06 PM ET
Member Since: 8/23/2007
Posts: 26,510
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The one time (that I know of) that I noticed a book had been inspected it came in the original wrapping and had a clear plastic bag from the PO on it and a little form letter that said it had been inspected per media mail regulations or something like that.

Date Posted: 1/10/2010 10:20 PM ET
Member Since: 8/9/2007
Posts: 4,058
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I do that too.  Face up under the plastic, so they can see it and just make a label & put the books in some other kind of packaging.  I always shrink wrapped bundles, but I have to say that all of the plastic harping lately has been making me less enthusiastic about the stuff.  Funny how that works...  I'm not going to stop using it - not right away anyway - but I'm going to change the types of plastic I use and then look for plastic alternatives when that runs out.  The biggest thing is not to use new plastic.  People think that all plastic is 100% recyclable, but I've recently found out that this is actually untrue.  Much of it does end up in landfills, where it (especially grocery bag type plastic - because it's so lightweight) gets ariborne & ends up in rivers & streams, and eventually the ocean, where it basically forms these gigantic plastic atolls that float all over the world's oceans, and lots of different marine creatures mistake it for food & die with it stuck in their digestive systems.  Sorry to hijack in such a morbid way, but if hijacking in the name of plastic is just gonna happen (and all recent indications certainly seem to be that at least half the threads on this forum will get hijacked to extoll the glories of plastic:P) try that mental image over rainbows & care bears & happily dry little plastic wrapped books...

Date Posted: 1/10/2010 10:34 PM ET
Member Since: 5/18/2007
Posts: 13,188
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Sigh. And another thread has been hijacked.

Yup. Here we go again. This is getting ridicules

Y'all are missing the point.  Plastic cures all manner of ills from blindness to leprosy, walks on water, does your dishes, feeds the hungry, houses the homeless, runs into burning buildings & rescues people.

ROFLOL!  I so want you to be No. 2!!!! 



Last Edited on: 1/10/10 10:37 PM ET - Total times edited: 1
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