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Topic: booked delivered yet no respone from recipet

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Date Posted: 4/21/2010 10:45 PM ET
Member Since: 6/25/2006
Posts: 382
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Last Edited on: 4/25/10 6:47 PM ET - Total times edited: 4
Subject: booked delivered yet no respone from recipent
Date Posted: 4/21/2010 10:49 PM ET
Member Since: 6/25/2006
Posts: 382
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okay a person requested a book from me

i mailed (I used PayPal its been recived by the addressed as shown here

Detailed Results:
Bullet Delivered, April 19, 2010, 2:32 pm, BUENA PARK, CA 90620
Bullet Arrival at Post Office, April 19, 2010, 8:17 am, BUENA PARK, CA 90622
Bullet Processed through Sort Facility, April 18, 2010, 1:25 am, LONG BEACH, CA 90809
Bullet Electronic Shipping Info Received, April 17, 2010
Bullet Processed through Sort Facility, April 17, 2010, 8:28 pm, LOS ANGELES, CA 90052

but i haven't heard a peep from the recipient

what should i do?

Notification Options
Date Posted: 4/21/2010 10:57 PM ET
Member Since: 8/15/2007
Posts: 3,044
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You can send a PM and ask if they got it yet. It doesn't seem about to go lost or anything since you just sent it last week. I wouldn't worry too much until it got closer to the lost date and they still haven't marked it received.

They could be on vacation or only have computer access on weekends. The book could have been delivered at the wrong address (and it hasn't yet been redelivered...I know that I'll usually wait until the next day to take a neighbor's misdelivered mail over to their house). Or the person could simply have forgotten to mark it received.

Date Posted: 4/21/2010 10:58 PM ET
Member Since: 7/19/2008
Posts: 15,384
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I'd wait.

Date Posted: 4/21/2010 11:17 PM ET
Member Since: 4/16/2008
Posts: 770
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It could be just sitting at the post office.  I had a book that I was watching make it's way to me and it was misplaced and sitting on a table in the back of the post office for 4 days.  The only reason I got it after 4 days was because I brought the info to the postmaster and she looked for it.

Crazy things can happen at the post office :) 

Date Posted: 4/22/2010 1:22 AM ET
Member Since: 12/28/2006
Posts: 14,167
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I'd wait at least several days.  Some post offices incorrectly use 'delivered' when they actually mean 'arrival at unit' and actual delivery can take 2 - 4 days longer.  Your requester could also be out of town for a few days.  This really isn't a problem transaction yet, until maybe a few days before the book goes 'lost'. 

If you used PBS postage, your credit would already have been transferred automatically.

Date Posted: 4/22/2010 7:34 AM ET
Member Since: 8/10/2005
Posts: 4,597
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I would wait also. Keep in mind that just because it's scanned as delivered, doesn't mean it was delivered to the right place--the person's neighbor could be enjoying the book for all you know! (I've had that happen before...well, he was honest and brought me the package intact, but he'd been out of town and it was over a week after it had been scanned delivered...if he had NOT been honest, I'd never have actually received the book at all, regardless of the 'delivered' scan.

And sometimes (for whatever reason) it's scanned delivered at the post office before it is *actually* delivered. I have one right now in fact that was scanned delivered 2 days ago and I still don't have it.

I usually advise people who use some other form of online postage/DC than PBS that if you are someone who is going to watch those scans like a hawk and worry or complain every time one is scanned delivered but not marked received, it's probably a good idea for you to use the PBS version. Yeah, it costs a little more--but those fees go to 1) support the otherwise free PBS website and 2) guarantee your credit in case the book DOES end up delivered to the wrong place. Plus it saves you pulling out your hair.  If you're using anything but PBS DC/postage, you basically have to treat each transaction as if there were no DC on it at all, as you have no recourse if the person doesn't mark it received.

Cheryl

Date Posted: 4/22/2010 9:44 AM ET
Member Since: 4/10/2009
Posts: 1,691
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Last Edited on: 8/10/10 8:14 PM ET - Total times edited: 1
Date Posted: 4/22/2010 9:48 AM ET
Member Since: 2/9/2010
Posts: 154
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I understand the difference between PBS DC and USPS DC (which I use - $ .19 is a bargin any retiree craves!). BUT what about the poor person who is supposed to RECEIVE the book that DC says was delivered but wasn't. THAT person is out a credit since credits are deducted when the book is requested.

If the DC (either one) says it is delivered, care and concern would dictate that you PM the person and mention it. It may be stuck in the post office or the carrier may have delivered it to the wrong house (my carrier makes doing that a hobby).

It's not just about your credit, it's about their book and credit too.

wc

Date Posted: 4/22/2010 11:06 AM ET
Member Since: 12/28/2006
Posts: 14,167
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And a good point Wayne.  If the book is truely mis-delivered or missing, it's good to get the local post office hunting for it!  It's a bit trixy to know when to start asking tho, that fine line between asking & nagging too soon.



Last Edited on: 4/22/10 11:07 AM ET - Total times edited: 1
Date Posted: 4/22/2010 11:46 AM ET
Member Since: 2/21/2009
Posts: 2,925
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I often use paypal as well, but wait a week to 10 days after it "says" it was delivered, and then PM - along the lines of if your books(s) have not yet been received, will you please check with your local po in case there is a problem - pasting the dc info into the PM. That way not too much time has elapsed if there has a problem -    

Date Posted: 4/22/2010 11:48 AM ET
Member Since: 7/19/2008
Posts: 15,384
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Last year, when my regular carrier went on vacation, I had several books that were scanned as delivered to me.  But they did not actually arrive until my regular guy came back.  Then I got a large number, all on his first day back. 

It does not help to watch the scans too closely.  The receiver may have limited access to the internet.  They might have family that needs attention.  For that matter, they might have the flu.  Things happen.  Be patient.

You may send a PM.  But it is still early.  I'd leave it until after the weekend before I'd PM.

Date Posted: 4/22/2010 11:51 AM ET
Member Since: 2/9/2010
Posts: 154
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If the book is truely mis-delivered or missing, it's good to get the local post office hunting for it!

 

Yup, sometimes when all we think about is the rules, we just assume we are the only ones abiding by them.

Best to stop and think, take a deep breath, and assume that the reciever is NOT a bad persion. They can make mistakes too.

 

wc

Date Posted: 4/22/2010 1:50 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Wayne if the book goes lost because it was misdelivered the receiver would get their credit back. 

Date Posted: 4/22/2010 2:42 PM ET
Member Since: 8/16/2007
Posts: 15,185
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If the book is truely mis-delivered or missing, it's good to get the local post office hunting for it!

This is the approach I take when I contact someone. I give it a week to 10 days and the PM them. I state the DC shows it as delivered and if they don't have the book, could they please let me know so that I can start the USPS tracking of the book asap since the quicker we look, the more likely the carrier will remember what they did with it. Every time the book had been received.

I'd say give it about a week after the delivery scan and them politely PM. Don't sound accusing or demanding, sound inquiring. Anyone that is going to be gone for more than 10 days should be polite enough to not order books that will arrive during that time or notify the senders before they leave. 

Date Posted: 4/23/2010 7:51 PM ET
Member Since: 11/14/2005
Posts: 6,421
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Wayne said: "BUT what about the poor person who is supposed to RECEIVE the book that DC says was delivered but wasn't. THAT person is out a credit since credits are deducted when the book is requested."

The requestor doesn't lose anything if the book gets misdelivered and never gets marked received, because it goes lost and the requestor gets their credit back. The sender is out the book AND the postage, so if you can't afford to lose them both, use PBS DC since anyother DC won't get you your credit if the book goes lost. If you use PBS DC or Postage, you recieve your credit even if the book never gets marked, and the requestor still gets their credit back. That's why it costs more than PayPal or other online DC, but it's still less that getting DC directly frm the PO, and gives you that additional security for your credit.

Subject: booked arrived safely
Date Posted: 4/25/2010 6:46 PM ET
Member Since: 6/25/2006
Posts: 382
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well whew I got the message from PBS librarian tell me the recipient got the book

then i thank them for tell PBS they got the book (and i did say was worried that post office sent the book to the wrong address)

next time i will try to use PBS postage instead (at least you know you get the credit when it get scanned)