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Topic: books arriving damaged

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Subject: books arriving damaged
Date Posted: 6/5/2012 4:02 PM ET
Member Since: 2/11/2011
Posts: 2,872
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I have never before gotten a complaint through pbs.  I just got word that the books were damaged by postal service that opened and inspected the books.   The books were wrapped in plastic and further wrapped and taped in cardboard.  All books were apart of a deal as well.  Do I get a mark against my account?  What could happen from this situation?  

Date Posted: 6/5/2012 4:11 PM ET
Member Since: 12/31/2009
Posts: 3,995
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If the person marked the transaction correctly (damaged by USPS), and the books were wrapped reasonable well,  then nothing at all will happen. You can't be held responsible for what postal employees/machines do to your package. If the person is complaining and they want their credit back that's up to you, but you are not obligated to refund their credits. If you feel you did an adequate job packaging the books then politely refuse the refund.

PBS does not get involved in these situations. This is a simple he-said-she-said scenario, and nobody is going to assign blame to anybody else. You've got nothing to worry about.



Last Edited on: 6/5/12 4:13 PM ET - Total times edited: 1
Date Posted: 6/5/2012 4:21 PM ET
Member Since: 8/19/2007
Posts: 4,236
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Jamie - also as part of a deal the only books you would need to be concerned about is/are the ones for which a credit was received.  If the deal was 2/1 for example, and the book that was damaged was not the one for which you received credit, then there should be no question on asking for a credit back, as the book that they sent a credit for was fine. 

Did she ask for credits back?  Sometimes people just send a PM to let you know what happened, but no further action is required.   Good luck on whatever you decide.  Pat

Date Posted: 6/5/2012 4:44 PM ET
Member Since: 2/11/2011
Posts: 2,872
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No she didn't. I just hate seeing that happen.
Date Posted: 6/5/2012 5:10 PM ET
Member Since: 8/19/2007
Posts: 4,236
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Jamie - think we all hate seeing books damaged, but sounds like as I said above, she just wanted to let you know that they'd been damaged.  Good luck. Pat

Date Posted: 6/5/2012 5:30 PM ET
Member Since: 4/28/2009
Posts: 9,567
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Even worse than the damaged ones are the packages that get delivered empty and the PO acts like it must have been shipped that way! Right, we love paying almost $3 to mail an empty package!