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Topic: Books delivered but not marked received

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Subject: Books delivered but not marked received
Date Posted: 6/17/2011 11:27 AM ET
Member Since: 1/3/2008
Posts: 8
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Two books I sent have been delivered, according to the system, but the requestors have not marked them as received yet. One was delivered over two weeks ago! How do I get the members to mark the books as received before the system says they're lost?

 

TIA

Date Posted: 6/17/2011 11:39 AM ET
Member Since: 4/7/2008
Posts: 15,690
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What system do you mean? Did you sent PBS Delivery Confirmation or just USPS Delivery Confirmation? (With the first, you get your credit as soon as the book is scanned, with the second you don't.)

If you used DC and it shows delivered, just PM the person, tell DC shows the book was delivered and politely ask if they received the book. Sometimes people are on vacation or forget to mark books received and a PM is a good reminder for them to do. In some rare cases the book wasn't actually delivered (USPS makes mistakes too) so it's never good to assume the person has the book and it's not marking it received on purpose.

Everytime this has happened to me, the person has forgotten to mark them received and does it promptly after the reminder so hopefully this is the case here too.

 

Date Posted: 6/17/2011 12:01 PM ET
Member Since: 1/3/2008
Posts: 8
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I used Delivery Confirmation. If they don't mark it as received, will the system designate it as lost in the mail?

Date Posted: 6/17/2011 12:33 PM ET
Member Since: 8/16/2007
Posts: 15,188
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From the Help Center:

If you sent the book with Delivery Confirmation and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • Remember that the book could have been scanned as "delivered" at the local PO, before it went to the requestor's mailbox--the actual delivery can be a few days later  Also, the book could have been misdelivered.
    • The requestor should check with her mail carrier about this package.
    • The package could also be at her local PO being held for pickup; sometimes pickup notices left by the mail carrier go astray.
  • You should FIRST contact the requestor using the button on the transaction on the Books I've Mailed tab in My Account when a few days have passed after delivery.
    • If the requestor does not respond to your PM within a week, or has not marked the book received by a week after the delivery scan (whichever is the later date), contact us.  We will look into it.
    • If the requestor responds and says she or he DID get the book, she or he can mark the book received one of two ways:
      • if the book has NOT been declared lost in the mail at PBS - from his or her active transactions (on the En Route to Me tab on My Account) as described in How to Mark a Book Received.
      • if the book HAS been declared lost in the mail at PBS - from his or her Transaction Archive (linked from the top of the My Account page)  as described in I received a book that was 'lost in the mail'.
  • If you used DC purchased through PBS, or PBS Printed Postage, you will already have gotten your credit for sending the book.

If you sent the book with DC purchased elsewhere and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • First, contact the requestor from the active transaction (in the Books I've Mailed tab in My Account), or from the "lost" transaction in your Transaction Archive if the book has been declared Lost in the Mail by PBS.
  • If the requestor does not respond to your PM within a few days, contact us and we will look into it.
  • We cannot grant credit for DC purchased outside PBS, but we can check if this requestor has become inactive.
  • If this requestor is inactive, your book should be marked received by the system.

If your book does not arrive by the 26th day (the 35th day if the sender or requestor is outside the contiguous US) after you marked it mailed, it will be declared Lost in the Mail at PBS.  This does not mean that the book is actually lost; it may simply be delayed en route.  You can read more about Lost books in A book I sent is lost in the mail!.

Date Posted: 6/17/2011 1:31 PM ET
Member Since: 1/3/2008
Posts: 8
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Okey-doke - I will contact the requestors. Thank you for the help, all.