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Topic: Books lost in mail?

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Subject: Books lost in mail?
Date Posted: 8/17/2014 7:53 AM ET
Member Since: 7/5/2010
Posts: 8
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I've sent out, probably, over 100 books to other members.....with the last three books I've mailed out (the same way as always), two have been marked as "lost in the mail" and one has not been received yet (mailed over two weeks ago).

Is anyone else having this type of problem lately?  Seems pretty strange to me!


 

Rick
 



Last Edited on: 8/17/14 7:57 AM ET - Total times edited: 1
Date Posted: 8/17/2014 1:53 PM ET
Member Since: 6/8/2013
Posts: 1,022
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Two weeks isn't a long time. Most my books will arrive in seven to ten days except to the west coast( which can take the full four weeks) but I have a book that went out on the 25th of July that hasn't arrived yet and one coming to me that was mailed out the early part of this month that PBS is sending me emails saying it should have arrived by now. 

I've also had a person click received well over a month after the deadline, rare but it happens. I'd wait until the deadline approaches, about a month after you mailed your package. 

You can always check the account of the users who have reported the books lost in the mail and see how active they are, how many books they've sent and received etc. 

I haven't had one bad transaction in over a year here so you've probably run into some bad luck rather than dishonest users. 

Date Posted: 8/17/2014 3:31 PM ET
Member Since: 2/13/2007
Posts: 2,270
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Whenever the "lost" date is approaching, I always send the requestor a PM stating that I did indeed mail the book on (fill in the date) and asking that if they have received the book but haven't marked it received yet, to please do so so that I might receive my credit. If they haven't received the book yet, then I also include instructions on how to mark a book received from the Transaction Archive. It is amazing how often those books are suddenly marked received...I don't think the receivers are trying to get a free book, I think they are just busy and the book slipped through the cracks. I also mention that if they have recently moved they should be aware the Media Mail is not usually forwarded...I've had a few "lost" books found at their previous address. I am very polite and "concerned" in my PM and I have had very positive results. Books DO go lost, but not very many...I've had maybe 10 out of the 4,500 I've sent go lost.

Also, remember that this time of year people are on vacation and might not be at home to mark it received the moment it arrives. Patience is the byword at PBS.

Date Posted: 8/17/2014 4:14 PM ET
Member Since: 12/28/2006
Posts: 14,177
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And this is one of the reasons I now use Delivery Confirmation/Tracking.  Possibly one of these situations:

1. Summer vacation.  Busy people forget to log the books in as received (a gentle reminder/inquiry can be helpful), or people are out of town and will mark the book when they return.

2.  USPS has developed a glitch or problem at your local or regional sorting center.  If several books go lost suddenly, you can discuss it with your local postmaster (who might check upline) but it's more effective if you have some tracking/DC numbers for reference and illustration of the problem.

Date Posted: 8/17/2014 4:54 PM ET
Member Since: 3/4/2007
Posts: 4,546
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I had a book coming from Wellesley, MA that was mailed July 12 and didn't arrive in OH until last week.  When it arrived I checked the tracking number on the package and apparently it took an almost month long vacation between Wellesley and Flushing, NY.   It happens, not often, but it does happen.

Date Posted: 8/17/2014 7:13 PM ET
Member Since: 4/25/2007
Posts: 11,497
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You also have to take a look at where your books are coming from (or going to).

I'm currently waiting on one from Hawaii.  I have no doubt it'll be close to the lost in the mail deadline when it gets here, if not after that.  I'm keeping an eye on the date, if it goes lost I want to get it on Hold on my WL right away so I don't end up with 2 copies.

Date Posted: 8/17/2014 8:11 PM ET
Member Since: 6/8/2013
Posts: 1,022
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Another situation depends on how many books a person receives per week. Once I received over ten books one week and forgot to mark one of them as received but luckily I check my email every day and saw the PBS reminder. 

Date Posted: 8/17/2014 9:12 PM ET
Member Since: 12/23/2005
Posts: 3,006
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I mailed a slew of books the end of last December.  When none of them were marked received, I got a little nervous.  So,close to the "lost" date,  I casually emailed people and apologized for them not receiving the books I had truly mailed. Every. one. of. them. had received their book at least a week ago and just never got around to marking it received.  I was really angry.

 

Date Posted: 8/17/2014 10:44 PM ET
Member Since: 3/25/2014
Posts: 2,793
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During the busy holiday season I prefer not to mail anything because more packages get lost or damaged too!

Subject: Lost books
Date Posted: 8/18/2014 8:35 AM ET
Member Since: 7/5/2010
Posts: 8
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I wasn't implying any wrong-doing by anyone.  I was simply saying that it seemed odd, that after mailing a lot of books with NO problems, that three books in a row were indicated as "lost in the mail" by PBS.

Thanks for the suggestions - I will check with the members who requested the books to see if they have received the books, and have just inadvertently forgot to mark them as "received".

Date Posted: 8/18/2014 10:04 AM ET
Member Since: 3/25/2014
Posts: 2,793
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Richard, it's wise to try to figure out what's going on with your packages. I hope the 3rd package does not go lost too! 

Date Posted: 8/18/2014 11:27 AM ET
Member Since: 2/28/2009
Posts: 852
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Richard and Barbara,  actually I want to say about every 4th book I send out is going lost, until I send a polite and gentle reminder to please mark it received.  And just like Barbara said, every book all of the sudden is marked received.  And  I just get a bit ticked off.  I should not have to remind fellow members to mark it received.  That is part of the swapping process and common courtesy.

Date Posted: 8/18/2014 7:04 PM ET
Member Since: 1/30/2010
Posts: 8,389
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PBS sends requesters several reminders to mark books received when the lost in the mail date is approaching.

Date Posted: 8/20/2014 2:40 PM ET
Member Since: 6/19/2008
Posts: 5,677
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I just had this marked " lost in the mail" today   , but when I looked at the details it is saying cancelled?   I 'm not sure what is going on. I mailed first class because  I have no credits. I've been checking everyday hoping I'll see a credit in my account.  Is it lost or what

 

 

Mailed From: MI
Mailed To: MD
Request Date: 7/21/2014 9:56 PM ET
Alternate Date: 7/26/2014 12:00 AM ET
Wrapper Printing(s):

  • 7/22/2014 1:22 PM ET
  • 7/25/2014 10:14 AM ET


Date Mailed: 7/25/2014 10:16 PM ET
Date Canceled: 8/20/2014 3:12 AM ET



Last Edited on: 8/20/14 2:43 PM ET - Total times edited: 2
Date Posted: 8/20/2014 2:53 PM ET
Member Since: 6/8/2007
Posts: 800
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When the system marks a book "lost in the mail", it always shows up as "cancelled" in the details.  I have had several like that over the years, including one yesterday.  (That one is going to Guam, so I am still holding out hope that it will arrive eventually.)

Date Posted: 8/20/2014 3:57 PM ET
Member Since: 7/19/2008
Posts: 15,425
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Actually, there is a symbol just for lost books.  A (blue?) question mark instead of the red X.  RWAP books get a smelly symbol.  

Oh never mind.  That's in the Transaction Archive, not the book detail print out.  

PBS sends out one reminder a week before a book is declared as lost.  Then another one, with directions on how to mark it as received in your Transaction Archive, right about when it shifts into lost.  

Instead of sending a request to mark it, I now send a confirmation that I mailed, with any details I can recall.  Such as APC, counter, blue box...



Last Edited on: 8/20/14 4:03 PM ET - Total times edited: 2
Date Posted: 8/24/2014 11:49 AM ET
Member Since: 6/8/2013
Posts: 1,022
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How long should I wait to re-order a book that has gone lost? I already waited a month for one book before it went lost (about two weeks ago) but I don't want to receive the same book twice. 

Date Posted: 8/24/2014 12:09 PM ET
Member Since: 4/25/2007
Posts: 11,497
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The help center says to wait at least 2 weeks to reorder.  Here's what it says about if you receive that lost in the mail book.  There's an exception to having to mark the first one received:

If the book arrives after it has been declared Lost, the requestor must mark it received from the Transaction Archive.

  • At this time, the credit will be taken back and given to the sender for sending the book.
  • The only exception to this is the situation when the "lost" book was actually mailed very late without notice from the sender - if this is the situation AND the requestor has re-requested and gotten a second copy, the requestor does not have to mark the late-mailed book as received.
Date Posted: 8/24/2014 2:18 PM ET
Member Since: 6/8/2013
Posts: 1,022
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Thanks Sarah. I'm in no rush so I'll give it more time but good to know!

Date Posted: 8/24/2014 2:44 PM ET
Member Since: 5/16/2009
Posts: 8,026
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I mailed a slew of books the end of last December.  When none of them were marked received, I got a little nervous.  So,close to the "lost" date,  I casually emailed people and apologized for them not receiving the books I had truly mailed. Every. one. of. them. had received their book at least a week ago and just never got around to marking it received.  I was really angry.

Barbara- I've had this happen quite often to me too. People taking over a week (or longer!) to mark stuff received. So I just started using the PBS postage with DC.  I drop it into the mailbox out front and forget about it. It gets me my credit, and I'm done. I know some people gripe about the extra per book charge of the DC, but for me, the convenience and peace of mind are worth it. This is my hobby, not my headache. :)

I just try to refill my postage/PBS money with enough to last me a month to avoid the extra transaction fees every time I print.



Last Edited on: 8/24/14 2:45 PM ET - Total times edited: 1
Date Posted: 8/24/2014 3:41 PM ET
Member Since: 7/19/2008
Posts: 15,425
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I check where the book is coming from and what the weather has been like. Irene really messed up book delivery for awhile. (I'll use PBS postage for books that will take a long time, like Guam and APOs. Or multiples.)

Last Edited on: 8/24/14 3:42 PM ET - Total times edited: 1
Date Posted: 8/24/2014 10:35 PM ET
Member Since: 2/3/2008
Posts: 1
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This seems to be a recent problem, at least in my experience. I've been in a member since 2008 and folks have always been courteous enough to mark their books as received pretty promptly. In the past month, I've sent out two books that were not marked as received until I sent the recipient a message asking if they got the book. Luckily, I had tracking numbers on both books and I was able to see that the books had been delivered.

Date Posted: 8/28/2014 9:45 PM ET
Member Since: 6/8/2013
Posts: 1,022
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I too have been hit by the lost mail bug. I've had two go lost in the last month after no lost books in a year.