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Topic: Books Never Received But No Credits Due Me

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Subject: Books Never Received But No Credits Due Me
Date Posted: 5/3/2010 9:56 AM ET
Member Since: 7/25/2006
Posts: 437
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I hope I can explain this and that someone can help me.  I ordered  five books from a deal offered in the Book Bazaar.  The package came but only one book was in it.  I contacted the sender and she said she had no idea what happened to the other four books but refunded my credits.  Now, the books are shortly going to be declared lost in the mail by PBS.  I am not out any credits and don't want the lost books to return credits to my account that I am not due.  How do I make these lost books "disappear" from my books enroute to me list?

Date Posted: 5/3/2010 10:38 AM ET
Member Since: 8/18/2005
Posts: 7,977
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Did she actually put all the books in the order and the box got opened and the others missing? Or did she not get the order for the others at all? Does your transaction archive show the books coming from the same person, or different people?

I can be easy to think you're ordering from a members shelf, only to have the order go to the FIFO system instead. If that's the case you can't cancel those books because someone would have actually put a book in the mail to you, just not the person you thought. The sender will need their credit in that case.

If the sender got the whole order in the mail, and the box opened and books are missing, (It does happen) then she shouldn't have given you the credits back, but you all should have just let them go lost in the mail. You can fill out the 'lost' form at...

https://postalinspectors.uspis.gov/forms/mlntrcvd.aspx

(It says "Mail Theft" but you can use it to report lost item.) There a small chance the books might still arrive. Very small, but possible.

In this case I'd let the books go 'lost', so the system knows they really were lost and they can keep their statistics correct, then just buddy the credits back to the lady who gave them back to you. She'll be out the lost books, then out the credits, so if you just give them back you'll be even and she'll only have the loss of the books themselves.

It'd be the easist thing to do.

Date Posted: 5/3/2010 10:46 AM ET
Member Since: 7/25/2006
Posts: 437
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She says she put all five books in the envelope but the envelope arrived in perfect condition, she even had a plastic sealed "envelope" over the paper mailing envelope.  First time I had ever seen this.  She has no idea what happened to the other books other than she perhaps mailed them to the wrong person.   I ordered straight from her bookshelf and she acknowledges that she received the order for all five.  I had thought of what you suggested about just lettting the books go lost and then buddying her back the credits but wasn't sure if there was a better way. 

Date Posted: 5/3/2010 11:06 AM ET
Member Since: 8/18/2005
Posts: 7,977
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She has no idea what happened to the other books other than she perhaps mailed them to the wrong person. 

Sounds like she screwed up. Any time I've had a P.O. package torn open, it's obvious. They don't take the time to make the package all nice and neat.

OTOH, if she really had a huge brain fart and mailed them seperately, in two or more packages, you could actually end up getting them in the mail.

I had thought of what you suggested about just lettting the books go lost and then buddying her back the credits but wasn't sure if there was a better way.

If they're close to going lost, I'd just let the system give you your credits back. At least she was nice enough to be concerned and try to make you whole, but I still think it'd be easiest just to buddy the credits back to her once you get the second set.

She may need them to correct her mistake if she's sent them to someone else in place of what they actually ordered.

 

Date Posted: 5/3/2010 11:58 AM ET
Member Since: 1/17/2009
Posts: 9,664
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she even had a plastic sealed "envelope" over the paper mailing envelope.

Are you sure that was her plastic envelope? The USPS will sometimes put packages inside a clear plastic envelope if they are open or damaged. Although, they will also usually stamp it ot leave a sticker on it or something like that.