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Topic: books recieved over a week ago and not marked yet

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Subject: books recieved over a week ago and not marked yet
Date Posted: 9/27/2016 9:56 AM ET
Member Since: 6/13/2009
Posts: 503
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I recently sent 2 books to tge same requestor. The package came back to me after getting damaged at the post office after just 2 or 3 days. I let the other person know this happened and that one of the books was now too damaged to send. I asked if she still wanted the other book and she said yes. I also said i would refund her a credit if needed when she marked it received as i wasnt sure how that works. She messaged me over 2 weeks ago to say she got the single book and its great but didn't know how to mark the transaction as received and should she choose damaged by usps. I thought that seemed reasonable and reminded her if needed i would refund a credit. As of today....she hasnt marked the packaged received. I messaged her last week with no response. I messaged her again yesterday and asked her to please respond...still nothing back from her and the book remains unmarked as recieved. Any advise? 

Date Posted: 9/27/2016 11:55 AM ET
Member Since: 4/2/2007
Posts: 5,684
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Tammie the first thing you always need to do is contact the receiver. You've already done that and waited. Now you can contact PBS and let them know that you had a PM that states they received your book and now they're not answering your PM's. Use the "Contact Us" link below.

 

Date Posted: 9/27/2016 3:29 PM ET
Member Since: 7/19/2008
Posts: 15,446
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The receiver has an option to record only one book of a multi book order as received. It is under the problem option. But they can record the one book as fine and the other book as missing from the package.