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Somebody ordered a shelf book and I mailed it out on July 28th. It was marked lost since it never arrived... Lo and behold, it arrived back today, with the following cryptic Postal scribble codes on the side:
Last Edited on: 9/17/14 1:50 AM ET - Total times edited: 1
I don't know specifically what the codes mean, but it looks like it might have been going to a mailbox or drop box in an apartment/condo and there was no place to leave it or it was not clearly marked. You probably know what to do, but just in case anyone else has experienced this...
Contact the recipient to tell them it came back to you & to see if they still want it and to verify their address, or clarify if they've been having problems. Sometimes people will wait longer to get another copy when an order times out for something like this. Though, they may not want if they went ahead and ordered another copy. If they want it and the address is valid, then take it to your PO and let them know the address is fine (you could take a copy of the recipient's response) and they need to resend it. You should not have to pay for additional postage since it should have been delivered the first time. Then when they get it they can use their transaction archive to mark it received.
If the address was wrong and the person still wants it they would need to give you another credit to relabel & resend to the correct address with new postage; it's their responsibility to keep their mailing address current in PBS. If they don't want it after all then you can post it back to your shelf.
If you get no response from them (give them a few days to get back to you) then you can contact PBS (contact us link below) and ask them for assistance.
Here's the text from the Help Docs:
A book I sent was returned to me!
The most common causes for a package to be returned to sender:
If the book was returned to you through an error on the requestor's part, you can ask him or her for an extra credit (or money for the postage) to re-send the book,
If the book was returned to you through USPS error, you can take it to the PO in the packaging in which it was returned, and explain the situation - that it was returned in error from a current, deliverable address. They can check the address and if it is correct and the book was returned through USPS error, they can send it again "under cover" from Post Office to Post Office, without requiring more postage.
If the book was returned to you because you forgot postage or the address was illegible, etc:
What to do if your book is returned to you:
If the book has NOT been declared Lost in the Mail yet: you should contact the requestor using the button on the active request on your My Account main page, to let him/her know that the book was returned, and to confirm the address.
To re-send the book:
If you mailed with Printable Postage and you need to generate a new wrapper:
If the book HAS been declared Lost in the Mail: you should contact the requestor to find out what happened to cause the book to be returned (if the reason is not clear) and to make sure that the requestor still wants the book (and that the address is correct) before remailing it. You can use the button on the "lost" transaction in your Transaction Archive (linked from the top of your My Account page) to send a message to the requestor.
Please note: If the requestor still wants the book, and you re-send it, it may be declared Lost in the Mail before it arrives.
Mary, check this out. I copied and pasted my returned book experience from the other forum.
I printed, wrapped, and mailed a book to St. Louis, MO. on Sep. 1st. Two WEEKS later I get that same book back in my mailbox with no message, PO stamp, or otherwise indicating why it was returned. I used PBS postage with DC and mailed it from a blue box near my house which I always use. So, I took it up to the PO and blue boxed it from there. Today I get that SAME BOOK back. With a ripped open and wet wrapper only showing my return address. I was under the impression that media mail wasn't returned. So I contacted the requester AGAIN, reprinted the label, re-wrapped and re-mailed the book from inside the PO this time. Third times the charm, right?
I live in Lee's Summit, MO. I could have driven the book to her the same day! Apparently it doesn't want to leave my house!
ETA: The book was fine as I had originally used a Ziploc bag under the wrapper.
I have absolutely no clue as to how this happened. I've never had anything like this occur during my years on PBS. Hopefully, it will get there this time and without going lost.
CID is probably the carriers initials, it's not a standard code used at USPS. No Access, means just that, the carrier didn't have access to the box (many reasons for this) the receipients mail was put on hold due to this, it was held for almost month 7/30 - 8/25 (30 days is the max USPS can hold mail and they might hav been on hold for a week ar so before this package came), but the receipient didn't go to the post office to pick it up or call the Post Office to make arraingments . Since this was the reciepients fault for not picking their held mail up at the Post Office, the Post Office will not resend the package without repaying the postage on it.
Pamela how awful! You know you really think they SHOULD have a form sticker to stick on it where they tell you WHY it's coming back!
Brandy wrote: No Access, means just that, the carrier didn't have access to the box (many reasons for this) the receipients mail was put on hold due to this, it was held for almost month 7/30 - 8/25 (30 days is the max USPS can hold mail and they might hav been on hold for a week ar so before this package came),
That's what I figured it was. I sent the requester a PM l asking if possibly she lived in a complex or building where she would have to go to the Post Office to pick up packages. Told Her I would have to pay again to mail it but would if She had an alternative address of a work addy or a friend. After not hearing back, I just re posted it since it did have one wisher...
You guessed it, same lady! LOL. Well She has to respond to accept and I wont mail it until She's signs on and Gives me another addy. But since the PM I sent Her is still UNREAD, the 48 hours will probably just pass and it will end up on my self.
But at least it will be first in line the next time somebody in the history field wants it!
Thanks brandy and everyone...!