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Topic: books that show tracking on usps.com but not on pbs

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Sharon -
Subject: books that show tracking on usps.com but not on pbs
Date Posted: 8/22/2017 1:47 AM ET
Member Since: 12/5/2008
Posts: 60
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I mailed a number of books in the past two weeks--some large packages of multiple books. All used pbs postage. they show absolutely no tracking on the pbs  site, although they show the tracking confirmation number.  However, when I check on usps.com, they show all the tracking details--some arrived and some out for delivery.  

Has anyone else experienced this problem before--complete tracking on the postal website but a blank slate on pbs?

Date Posted: 8/22/2017 6:20 AM ET
Member Since: 9/9/2012
Posts: 60
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Yes this was a glitch that seems to be resolved.   If it is still happening for you I would send an email to pbs.

Date Posted: 8/22/2017 6:25 AM ET
Member Since: 6/30/2008
Posts: 3,016
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http://www.paperbackswap.com/Printable-Postage-User-Getting-PO/topic/312795/

here is some stuff about this issue.

Date Posted: 8/23/2017 9:24 AM ET
Member Since: 9/16/2010
Posts: 14
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Mine had started working, and now seems to be having the same issue again. So it's not just you! :)

Date Posted: 8/23/2017 11:19 AM ET
Member Since: 5/16/2009
Posts: 8,331
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USPS had a notice on their website on the 21st that all tracking was down for 24 hours. Endicia (which is the company that does PBS's postage service) is usually behind in catching up with anything the USPS does. USPS's tracking is back up now and working fine, so if you're still having problems, I would suggest sending in feedback so that PBS can follow up with Endicia about it.

Date Posted: 8/23/2017 11:28 AM ET
Member Since: 6/30/2007
Posts: 2,486
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I have one like this now; there are no updates here at all but there is a tracking number. I mailed the books on 8/18 & the package is well on it's way to the destination. Since I put the tracking number in myusps I get regular email updates & never noticed any problems. I figure if the recipient is following it too they'll be able to see it as well.

Date Posted: 8/23/2017 9:44 PM ET
Member Since: 8/19/2007
Posts: 4,300
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Me too. It was working fine, but now seems to be in 'glitch mode'. Guess it will eventually work itself out. My world won't come to an end however (I don't think). LOL.

Date Posted: 8/24/2017 3:30 AM ET
Member Since: 1/21/2009
Posts: 11,814
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I complained about this a while back.  None of the books I used PBS postage for showed any scans on here and they still do not.  I sent them another PM but have not heard back from TPTB.  This was originally reported back in June, I believe.  So I now will use my one free PBS postage and use my postage and tracking labels for the rest.  You can order free tracking labels from USPS.com.

PBS should look into another indicia company.  As long as you keep using them and making them money, they probably do not care about this problem.  Like I said, I will no longer pay for printing postage.  Saves me a bunch of money since the USPS no longer charges for tracking.  Plus you can see the scans on the USPS website and save .55¢.

Sharon -
Date Posted: 8/25/2017 9:46 PM ET
Member Since: 12/5/2008
Posts: 60
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Thanks for the tips. Almost All the books made it to the sellers and were checked in.  So I am grateful for that. Not so grateful for the weather here in Houston!

Date Posted: 8/29/2017 2:16 PM ET
Member Since: 9/13/2006
Posts: 29,300
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I am seeing the same issue.  No tracking information on PBS but it is there on USPS.

Had the same issue a couple of months back but it got fixed and now is an issue again. 

Date Posted: 8/29/2017 2:18 PM ET
Member Since: 9/13/2006
Posts: 29,300
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http://www.paperbackswap.com/Printable-Postage-User-Getting-PO/topic/312795/

here is some stuff about this issue.

This link is for the issue that was happening back in June/July but that was resolved and now there appears to be issues again. 

Date Posted: 8/29/2017 8:16 PM ET
Member Since: 7/24/2005
Posts: 356
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I use PBS-DC on everything I mail.  The last 5 items I mailed have no tracking information available on PBS.

Date Posted: 8/30/2017 2:19 PM ET
Member Since: 7/24/2005
Posts: 356
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All my tracking details that previously were not available on the last 5 items I mailed have suddenly shown up.  Problem has apparently been resolved.

Date Posted: 9/4/2017 2:24 PM ET
Member Since: 8/26/2006
Posts: 9,339
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That's good news, Jan! I know the Post Office had a supervisor (or something) working on the issue, so maybe he/she figured it out. I don't have any outgoing books now, so can't see if it's working for me, too, now.