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Topic: Box o books question

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Subject: Box o books question
Date Posted: 3/3/2008 12:20 PM ET
Member Since: 5/16/2007
Posts: 893
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A boxer and I agreed on a deal for 1 book back on 1/23/08. Hes is still showing as offer accepted. I printed the address and mailed her book right away. As of today, she has not marked my book mailed or marked my book received. I have sent her PM's but there is no reply. What should be my next step in getting this resolved or at least geting this box removed from my pending box o books page?

Thanks for any help!   

Date Posted: 3/3/2008 12:26 PM ET
Member Since: 6/20/2007
Posts: 4,979
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This is from the help center.  I had the same question a few weeks ago.  Happily, the boxer did PM me back eventually.

 

If you have agreed to a Box-O-Books swap and the other Boxer's books don't arrive (or if the swap is not marked mailed by a week after it was accepted), you should contact the other Boxer using the Personal Message button on the swap, to ask if the Box was mailed (or when it might be mailed).

If the other Boxer does not respond to your Personal Message within a week, you should contact us and we will look into the situation.

Date Posted: 3/3/2008 12:26 PM ET
Member Since: 2/13/2007
Posts: 8,411
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Not answering PMs counts as a double black mark on your record according to R&R.  Copy and paste your PMs in a message to R&R to let them know what is going on and maybe they can help.. Use the Contact Us button at the bottom of the page, and send in Feedback. 

Date Posted: 3/3/2008 12:27 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Have you looked to see if her account is still active?  You could click on the PM button and get to her shelf that way, hopefully.  I would contact PBS and ask if this person is still a member. They won't be able to get your book back or give you a credit for it or anything. But they might be able to say if the account has been closed, put on hold or something and close it out for you. 

Date Posted: 3/3/2008 4:21 PM ET
Member Since: 5/16/2007
Posts: 893
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Thank you for all the help! She is still an active member so I sent the info into feedback and I will see if they can get the trade removed from my pending box o books trades.