Skip to main content
PBS logo
 
 

Search - Building Quality Service

Building Quality Service
Building Quality Service
Author: Lynn Van Der Wagen
The premise underlying this book is that every interaction between a staff member and a customer is unique. Training methods develop product knowledge or train staff in the complex and demanding field of customer service. However, selection and training of employees in the all-important personal dimension of service should enable them to respond...  more »
ISBN-13: 9780750689281
ISBN-10: 0750689285
Publication Date: 1/15/1997
Pages: 118
Rating:
  ?
0 stars, based on 0 rating
Publisher: Butterworth-Heinemann
Book Type: Spiral-bound
Other Versions: Paperback, Hardcover
Members Wishing: 0
Reviews: Amazon | Write a Review


Genres:


Back to the Top ↑
By using this Web site, you confirm that you have read, understood, and agreed to be bound by the Terms of Use. As an Amazon Associate we earn from qualifying purchases.
US Patent Number 7,877,315 | Copyright © 2004 - 2024 PaperBackSwap.com. All Rights Reserved.