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Topic: Bumped UP queue

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Subject: Bumped UP queue
Date Posted: 7/10/2011 11:04 AM ET
Member Since: 6/10/2011
Posts: 4
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I'm relatively new to PBS ( I have sent and received books) and really can't figure out how the following happened:  When I joined, I immediately wish listed a hard-to-find/ expensive book that I've always wanted. I was at that time in position 130 of 130. A few weeks went by and a couple of more people added so I ended up at 130 of 132. Then finally! A few either dropped off or a book/s was sent out and I dropped down to 127 of 129.  However, today I'm at 129 of 129.

I'm a bit frustrated by this and feeling not very trusting of the system now.  Can anyone tell me what has happened?

Thanks,

Jessica

Date Posted: 7/10/2011 11:08 AM ET
Member Since: 10/30/2009
Posts: 962
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It could be a couple of things. 

1.) Someone ordered the book & it was received with a problem (which puts them back in their #1 spot). 

2.) Someone ordered the book & it went lost in the mail (which puts them back in their #1 spot).

3.) Someone had the book on hold, which makes it invisible to you.  When the book went off hold, then it becomes visible to you (making it look like you were bumped down)

4.) Someone was offered the book (taking them off the list), but the sender never marked it mailed or it timed out (which puts them back in their #1 spot).

From the actual Help Documents:

 

Why did I move *backward* on my Wish List?

This happens when another member who was "ahead of you" in line previously (and who got an offer of the book already) gets back into line, for one of several reasons:

  • The member's Wish List book never arrived, and was declared lost in the mail
  • The member's Wish List transaction was canceled by the sender
  • The member had had her account on hold, and has now returned from vacation and unHeld her account. She will go back into line at her previous position when she does this: if she was "ahead of you" before, you will move back a space.

Please be assured that we would NEVER put another member ahead on the Wish List without good cause--in order to go ahead of others on the Wish List, a member MUST have Wish Listed that item earlier (on an earlier date) than they did.

 


Last Edited on: 7/10/11 11:10 AM ET - Total times edited: 1
Date Posted: 7/10/2011 11:12 AM ET
Member Since: 8/6/2006
Posts: 1,619
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When you're that far down the list it's better not to watch it too closely.  Your "spot" in line can change daily.  I keep my WL sorted by Estimate and I rare look any farther back than the first page.  Of course I'm now #1 for several books and have been for a while, Read and repost people!  LOL

Subject: Thanks!
Date Posted: 7/10/2011 11:18 AM ET
Member Since: 6/10/2011
Posts: 4
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Thank you both for your replies and comments. Thanks Kellie for finding the info in the help documents that I somehow overlooked in my search for The Truth!

:)

Date Posted: 7/10/2011 11:30 AM ET
Member Since: 10/30/2009
Posts: 962
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You're very welcome.  I knew it was there.  But it took me a while to find the right "keywords" for it.

Kellie

Date Posted: 7/10/2011 3:45 PM ET
Member Since: 12/28/2006
Posts: 14,167
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Welcome to PBS Jessica.  Watching your wishlist spot move around like that can be a bit frustrating, but in all the times I've seen members vent and/ask this same question...it's always for legitimate reasons.  PBS admin does not play games with the wishlists positions and there is no way to 'cut' or 'get ahead' in line.  So while frustrating, the reasoning is probably one of the options in Kellie's post...vacation hold, lost in mail, etc.

Hope the wishlist moves quickly Jessica!

Date Posted: 7/10/2011 5:52 PM ET
Member Since: 8/30/2008
Posts: 2,207
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I agree with what Alisa wrote - it's frustrating to watch the Wish List on a steady basis. I don't view mine at all these days, never see the see-sawing that can happen. I'm patient enough to wait it out, I guess, though I'm pretty sure a couple of mine will never come through for me.

And sometimes the longer WL books move the fastest. The PBS system is trustworthy, and works well if we wait for it to happen.

Gail

Date Posted: 7/10/2011 5:57 PM ET
Member Since: 8/23/2007
Posts: 26,510
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You'll make yourself crazy if you keep monitoring your WL so closely. I barely even look at mine unless I need to delete books I acquired elsewhere or am trying to decide what I want to use a Borders coupon or Border's Bucks to order.

Constantly checking them doesn't make the line move faster.

Date Posted: 7/10/2011 6:38 PM ET
Member Since: 5/25/2010
Posts: 262
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No, checking doesn't make the books come faster. But I enjoy seeing the ups and downs of it, and I keep records of the movements with a note on many of my books.Sometimes it's two steps forward, one step back.

Once, when I first put a book on my wishlist, I was number 13. Within a month I was 17/20! But I've since dropped to 4/15.

The system really does work. However, if you're #130 on a book that really is hard-to-find and expensive, the odds are probably against your receiving it. Sometimes I leave that sort of book on my wishlist; other times I go ahead and buy it somewhere used, or check it out of the library. Currently I have on my wishlist one book where I've gone from #92 to #77 in a year - but I don't think more than two copies have been actually posted, so I think all the rest of my progress has been from people dropping out. And since it seems to me that the closer to #1 someone is, the less likely they'll drop off the list, I don't figure that I'll ever get that book. But keeping it on my wishlist is cheap.

It's more fun when the book is heavily requested but not hard to find. Then, you can drop steadily, relatively predictably, and get your book in a reasonable amount of time.

 

Date Posted: 3/25/2014 4:33 PM ET
Member Since: 7/9/2008
Posts: 794
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Last Edited on: 2/18/15 5:48 PM ET - Total times edited: 3
Date Posted: 3/25/2014 5:19 PM ET
Member Since: 8/26/2006
Posts: 9,322
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The last part of the "good cause" sentence reads, "in order to go ahead of others on the Wish List, a member MUST have Wish Listed that item earlier (on an earlier date) than they did." 

That applies in all the specific scenarios mentioned in the help doc.  I know of one time when the Admin Team intervened when a member had received two offers for a wish list book, and both offers were from the same person, probably due to the sender double clicking on the "post book" button.  Her idea was to cancel one and accept the other, but canceling one in this situation will sometimes cancel both, and that's what happened.*  She didn't get that copy of the book, but the Admin Team was able to restore her to her previous wish list date, so she got her spot back in line.  That seems like an example of good cause.

If I saw myself bumped down on several books, I'd probably assume that someone with similar tastes to mine just took her account off vacation hold

*The safe procedure it to accept both, and have the sender cancel one.



Last Edited on: 3/25/14 5:20 PM ET - Total times edited: 1
Date Posted: 3/25/2014 5:35 PM ET
Member Since: 4/28/2009
Posts: 9,504
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I rarely search for books with upcoming publishing dates, but have friends here who stay on top of those "new book in series" dates so I just occasionally view their WLs and add to mine the ones I'm interested in.  I can see how members who do that AND frequently travel so put their accts on hold would often pop up ahead of folks who appear to be very close to #1 in line.

Date Posted: 3/25/2014 9:28 PM ET
Member Since: 7/23/2006
Posts: 15,930
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I have often been the first one to wishlist a new book, but I don't think I've ever been bumped to #2 or beyond on those.  If I do an ISBN search on a book that pulls it into the database here for the first time, and I wishlist it right then, I don't see how there's any way for someone else to bump me off #1.

Date Posted: 3/26/2014 10:22 AM ET
Member Since: 2/13/2007
Posts: 2,249
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What about if, as a Gold Key member, someone posts a book directly to me, and then that book goes lost in the mail...wouldn't that put me in the #1 spot even tho I was originally further down the list?

Date Posted: 3/26/2014 11:37 AM ET
Member Since: 1/23/2010
Posts: 2,270
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Sally, I'd be very suprised if it did. I'm pretty sure you would revert to YOUR original place in line.

About wish list postion changing. I think most new users don't realize how many of us have specific books on wish list hold. Right now I am holding at #1 for about 20 different books. For one reason or another I'm not ready to accept them, but I don't want to lose my place in line so they are on hold. Which hides them from the record. When I take them off hold it pushes everyone back. I know many members that do exactly the same thing. And another thing to remember, A lot of us put our accounts on hold several tmes a year. I did it 3 times last year. When I do that my WLs are again hidden and when I remove the hold evryone moves back.

 

Date Posted: 3/26/2014 12:28 PM ET
Member Since: 1/17/2009
Posts: 9,664
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What about if, as a Gold Key member, someone posts a book directly to me, and then that book goes lost in the mail...wouldn't that put me in the #1 spot even tho I was originally further down the list?

No. Your wish list position is actually determined by the date/time you wishlisted the book. Your position in line is not stored as a number in the database (the number is calculated in real time when you look in the browser at (whatever page dispalys the number)). So, if you are offered a WL book and it goes lost, you go back to your original date/time, not back to a numbered spot.

Date Posted: 3/26/2014 1:05 PM ET
Member Since: 10/22/2009
Posts: 1,452
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Like Nancy, I have several books on my Wish List on individual hold--just counted and have 95 on hold at the #1 position!  For what ever reason, I'm not ready for these books yet, and on a number of them I'll probably end up getting the books elsewhere--the library or a Kindle version or something.  But when I decide I want one of these books from PBS, I'll take the individual wishlist hold off, I'll be in the #1 position for the book and everyone else on the wishlist will get bumped down by one.  I'm sure there are a lot of members who do this, so for some of the more popular books it might seem that you get bumped down on the list quite frequently.

Date Posted: 3/26/2014 2:00 PM ET
Member Since: 2/13/2007
Posts: 2,249
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Sara and Nancy, thanks for that info...I have always wondered how that would work and now I know!

Date Posted: 3/28/2014 2:10 PM ET
Member Since: 12/28/2006
Posts: 14,167
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What Sara said...if a book goes lost in the mail, you are returned to your previous place on the wishlist (could be #1 or #101).  I didn't realize it was determined by a time/date stamp, but makes good sense.



Last Edited on: 3/28/14 2:11 PM ET - Total times edited: 1
Date Posted: 3/28/2014 3:11 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Just keep in mind that those wishers at the top of the wish list that have books on hold can also help some people also near the top get a copy sooner.  Because when a copy gets posted it skips them and offers it to someone who is ready and then the book might be read and re-posted quicker than if it went to someone who wasn't ready and to a long time to get around to reading it.
 



Last Edited on: 3/28/14 3:11 PM ET - Total times edited: 1
Date Posted: 3/28/2014 4:38 PM ET
Member Since: 7/9/2008
Posts: 794
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Last Edited on: 2/18/15 5:44 PM ET - Total times edited: 1