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Business Process Mapping: Improving Customer Satisfaction
Business Process Mapping Improving Customer Satisfaction
Author: J. Mike Jacka, Paulette J. Keller
Praise For Business Process Mapping: Improving Customer Satisfaction, Second Edition "A must-read for anyone performing business process mapping! This treasure shares step-by-stepapproaches and critical success factors, based on years of practical, customer-focused experience.A real winner!" — ?Timothy R. Holmes, CPA f...  more »
ISBN-13: 9780470444580
ISBN-10: 0470444584
Publication Date: 7/7/2009
Pages: 322
Edition: 2
Rating:
  • Currently 4.5/5 Stars.
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4.5 stars, based on 1 rating
Publisher: Wiley
Book Type: Hardcover
Members Wishing: 0
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