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Topic: Buying Books From PBS

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Subject: Buying Books From PBS
Date Posted: 1/5/2012 11:22 PM ET
Member Since: 6/8/2008
Posts: 102
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Hello everyone! On Dec. 22 I purchased a book though the "Order New" option, i paid the price and used 1 credit. However, it is now Jan. 5th and i have yet to recieve an email confirming the book has been shipped and the recipt says its still "pending." Has anyone bought a book from PBS before? How long does it take and who can i contact if it doesnt show up soon. They have already charged my card and taken my credit and to be honest i'm getting kind of upset that its taking so long. Thanks!

Date Posted: 1/6/2012 12:10 AM ET
Member Since: 8/18/2008
Posts: 7,759
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It takes a while to get orders from the PBS Marketplace, especially around the holidays.  You can go to "My Account", then look to the far right of the yellow highlighted strip at the top and you'll see "Receipts".  Look there for your transaction.  If the order has been shipped, you will find a tracking number.   They say to allow 7-10 business days for items to be shipped, then time for mailing.  Considering there are 2 postal holidays plus weekends, today is only the 7th business day since your order.  So, try to be patient.  I'm sure your order will be along soon.

Date Posted: 1/6/2012 11:05 AM ET
Member Since: 10/26/2011
Posts: 2,110
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I ordered a book with the Order New feature on 12/19, and it showed up yesterday at my mailbox.  Shelia is correct that there are still a few more days for it to be mailed.  It states on the receipt that books will ship in 7-10 business days, unfortunately there were 2 federal holidays and saturdays do not count as business days.  It should be shipping in the next couple of days and then it usually takes anywhere from 4-14 days to show up at your door.  It will turn up, it may just take a little bit longer.

Date Posted: 1/6/2012 1:15 PM ET
Member Since: 1/27/2010
Posts: 350
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My experience with the PBS "Order New" has been very slow (typically shipping on the 10th day of the 7-10 business days and taking a while to get to me). I still like to use it every so often for books where I am very far down on the wishlist because I know that it helps support the site - I just prepare myself that I am not going to get it for a while (which works for me because my TBR list keeps getting longer and longer). 

Date Posted: 1/6/2012 1:44 PM ET
Member Since: 6/8/2008
Posts: 102
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Thanks! I got an email saying it was shipped this morning! I was strating to worry :) 

Date Posted: 1/6/2012 2:58 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I have ordered from PBS a few times now and it's always slow to ship.  They come from distributers, not directly from PBS.   I just don't order anything that I need quickly. 

Date Posted: 1/6/2012 8:32 PM ET
Member Since: 3/27/2009
Posts: 1,516
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I've also ordered from there and it seemed to take a really long time to ship and get here.  They used the full 10 days to fill the order and then the shipping took awhile too.  Hope you get your order soon!

Date Posted: 1/6/2012 8:46 PM ET
Member Since: 3/2/2009
Posts: 296
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It does seem to take quite awhile. I just console myself with the fact that I'm paying less than I would on Amazon for the book (generally speaking).