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CMMI for Services: Guidelines for Superior Service
CMMI for Services Guidelines for Superior Service
Author: Eileen C. Forrester, Brandon L. Buteau, Sandy Shrum
CMMI® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused framework for achiev...  more »
ISBN-13: 9780321635891
ISBN-10: 0321635892
Publication Date: 11/9/2009
Pages: 720
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Publisher: Addison-Wesley Professional
Book Type: Hardcover
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