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Call Center Agent Turnover and Retention: The Best of Call Center Management Review
Call Center Agent Turnover and Retention The Best of Call Center Management Review
Author: Ahea L., B. Bauer, S. Burchman, JB. Kerwin, J. Carver, M. Cline, S. Hush, R. Kingsland, G. Levin, J. Mayben
To help you develop processes to retain your best agents, we?ve compiled this collection of articles filled with ideas, information and tools that will allow you to create an environment that inspires agents to stay and grow with your organization ? and help you get the best possible ROI for your recruiting and training dollars.
ISBN-13: 9780970950796
ISBN-10: 0970950799
Publication Date: 8/1/2002
Pages: 125
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Publisher: ICMI Press (International Customer Management
Book Type: Paperback
Members Wishing: 0
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