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Search - Call Center Forecasting and Scheduling : The Best of Call Center Management Review
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Call Center Forecasting and Scheduling The Best of Call Center Management Review Author: Call Center Forecasting & Scheduling There is simply no way to establish and operate an effective call center environment without a solid understanding of the principles behind forecasting, staffing, scheduling, service level, queuing dynamics and real-time management. Originally published in the pages of Call Center Management Review, th... more »
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Genres:
- Business & Investing >> Industries & Professions >> Customer Service
- Business & Investing >> Management & Leadership >> Training