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The Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center (Call Center Handbook)
The Call Center Handbook The Complete Guide to Starting Running and Improving Your Call Center - Call Center Handbook
Author: Keith Dawson
Need to know how to buy a switch? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook explains it all. From technology primers to details about choosing and using specific products, the handbook is an indispensible guide for the call center manager. Tips about ...  more »
ISBN-13: 9781578200191
ISBN-10: 1578200199
Publication Date: 11/1997
Pages: 278
Rating:
  • Currently 3.5/5 Stars.
 1
3.5 stars, based on 1 rating
Publisher: CMP Books
Book Type: Paperback
Members Wishing: 0
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 reviewed The Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center (Call Center Handbook) on + 46 more book reviews
very helpful and covers a wide range of topics


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