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Call Center Management: By the Numbers
Call Center Management By the Numbers
Author: Jon Anton, Jodie Monger, Debra Perkins
Designed to provide new professional callcenter managers with a methodology for managing their callcenter in an easily understood, step by step manner. Softcover.
ISBN-13: 9781557531124
ISBN-10: 1557531129
Pages: 101
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Publisher: Purdue University Press
Book Type: Paperback
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