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Call Center Performance Enhancment Using Simulation and Modeling (Customer Access Management)
Call Center Performance Enhancment Using Simulation and Modeling - Customer Access Management
Author: Jon Anton, Vivek Bapat, Bill Hall
"A customer access center that is accessible anytime, anywhere, in any form, and for free is emerging as critical to global business strategy. The authors provide insight into trends in the call center and simulation software industries and their interface; present a case for using simulation in call-center analysis; detail the technology infras...  more »
ISBN-13: 9781557531827
ISBN-10: 155753182X
Publication Date: 6/15/2000
Pages: 108
Edition: 1
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Publisher: Purdue University Press
Book Type: Paperback
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