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Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy
Call Center Technology Demystified The No-Nonsense Guide to Bridging Customer Contact Technology Operations and Strategy
Author: Lori Bocklund, Dave Bengtson
Call Center Technology Demystified clarifies the sometimes complex and often confusing array of technologies that enable call center success. This book will lead you through the labyrinth of customer contact technology jargon, common misperceptions and marketing hype to help you align technology with business needs and optimize your technology i...  more »
ISBN-13: 9780970950789
ISBN-10: 0970950780
Publication Date: 6/2002
Pages: 375
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Publisher: Call Center Press
Book Type: Paperback
Members Wishing: 1
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