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Search - Call Centers For Dummies (For Dummies (Computer/Tech))
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Call Centers For Dummies - For Dummies Computer/Tech Author: A fun and simple guide to improving call center management and response — Call Centers For Dummies serves as the ideal resource for call center managers. Concentrating on revenue generation, efficiency, and customer satisfaction, it helps managers improve their results and affect their company's bottom line. With new tools and tactics specificall... more »
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Great book if you're interested in working or managing a call center or getting your CCM certification.
Genres:
- Business & Investing >> Industries & Professions >> Customer Service
- Nonfiction >> Automotive >> Repair
- Nonfiction >> Transportation >> General