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Search - The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres
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The Call Centre Training Handbook A Complete Guide to Learning and Development in Contact Centres Author: The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centers. Whether for induction or for periodic training, those who train staff will find it a valuable resource. It also offers call center managers and trainers information with which to benchmark training and identi... more »
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