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Topic: Can you cancel after "printed" and "will mail by" status?

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Subject: Can you cancel after "printed" and "will mail by" status?
Date Posted: 11/5/2013 12:04 PM ET
Member Since: 5/15/2013
Posts: 65
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I've had a situation or two where the book I requested was already marked "printed" and "will mail by" before they addressed any concerns in my PM. When someone marks it that way my "cancel" button disappears. Does it also disappear on the other side? If so, how does one cancel if the requester does not want the book? The cancel button stays if you just mark it "will mail by" without printed.

I have a situation where this happened and both myself and the book owner didn't know what to do other than to let the deadlines run out and hope the request fades into non-exixtence. :)

thanks

Date Posted: 11/5/2013 12:14 PM ET
Member Since: 9/25/2008
Posts: 3,643
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The sender assumes you wanted the book as you ordered it. If you have special conditions, you need to create requestor conditions.

The sender can still cancel the book until marked mailed but if they purchased postage they would be out that money.

Date Posted: 11/5/2013 12:51 PM ET
Member Since: 8/18/2005
Posts: 7,977
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I've had a situation or two where the book I requested was already marked "printed" and "will mail by" before they addressed any concerns in my PM.

As Rebecca states, if you have any conditions besides the standard PBS ones, you need to create an RC (Requestor Condition) that they can see before accepting the order. It will have to be very clear about what you're wanting, as you can't ask them to contact you before accepting the order. 

Explination on how to use RC's are at...

http://www.paperbackswap.com/help/search.php?terms=Recquestor+Conditions

and part of it says...

  • Type your text into the text box: 
    • Please be very clear
    • Your conditions should be easily interpretable and should NOT require (or ask for!) further clarification in Personal Messages.   If a sender is confused, she or he may decline your request.  The sender will NOT be able to contact you before accepting the book, so the RC text should be clear.

 

Otherwise, you can't guarentee that the Sender won't complete the order before they realize they have a PM waiting. And once they've printed postage, they've paid for it. It's always assumed that once the order comes in without an RC, it's good to go.

Date Posted: 11/5/2013 12:52 PM ET
Member Since: 8/16/2007
Posts: 15,186
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If you do that to a sender, then the sender should (1) contact the site and ask that if the request can be cancelled without them losing their place in the FIFO line or (2) send you the book and you can repost it.

But, DONT DO THAT. If you have special conditions on books, you need to put them in a Requester Condition and not be PMing people with extra requirements after they have accepted a transaction without requirments above and beyond what the site requires. Its not fair to the sender, it makes things complicated (as you are finding out) and you can end up with books you don't want and have to pay for them because PMed expectations do not have to be met. The sender may never even see them before they send the book. The sender may have already printed the label and paid for postage or DC, how fair is it to ask them to cancel a transaction they've put money into? And if the sender has to cancel the transaction (which is the case if they've already printed the label) they will lose their place in the FIFO lines and have to repost the book and wait to reach the front of the line again. That's what happened to the person who you told you didn't want their book and they had to let it time out, their book was removed from their shelf. Hopefully it was not a book with lots of copies in the system.

Use the Requester Conditions system. That is what it is for.

Date Posted: 11/5/2013 2:33 PM ET
Member Since: 7/19/2008
Posts: 15,398
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The sender can cancel the order up until they mark it mailed. But doing this is really mean. The sender will lose their place in the FIFO line. The sender can request PBS to cancel it for them, but this does take time, putting them at risk of losing their FIFO place and you at risk of having an order roll over to the next member.

Please use the Requestor's Conditions. Please do not PM about conditions, unless you are sender asking if underlining is okay. The RC is set up to be easy on both members.



Last Edited on: 11/5/13 2:33 PM ET - Total times edited: 1
Date Posted: 11/5/2013 2:49 PM ET
Member Since: 6/15/2006
Posts: 5,751
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Dale to add Requestor Conditions- Go to your My Account- Settings and add any requirements you would like the books to meet there. These Conditions will then show up to anyone who get's a request from you and they will be able to review them and make sure their book meets them, before accepting your request. This is the only way to fairly ask a sender to meet specific criteria that you may have.
Date Posted: 11/5/2013 3:48 PM ET
Member Since: 5/15/2013
Posts: 65
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Yeah, most of this isn't really my point, some of it is helpful. I mean, yes, I already figured out what to add to my RCs to avoid this from happening again.

What I would sometimes do is immediately PM someone about a post that had a title I was interested in BUT DIDN'T HAVE an image, publisher, etc. and that I was only interested if it was the ed. I am looking for. 

I always "immediately" PM'ed after a request (only in these particular. situations). I never had a problem before until recently I requested > PM'ed > and waited about a day and a half until the book owner finally responded but already marked "printed" & "will mail by". Obviously, she did all this without reading her personal messages first. Anyway, it ended up being no biggie to her. So, like I said, I figured out what to do to avoid this.  I was really just wondering if it was "at all" possible to cancel at that point of status. This is regardles of whether it's right , wrong, mean, nice, or just ok, etc.. Just is it even possible. A couple of responses seem a bit po'ed, but chill, it was an honest/innocent error both ways.

I do appreciate the responses in general though, thanks.



Last Edited on: 11/5/13 3:57 PM ET - Total times edited: 4
Date Posted: 11/5/2013 10:08 PM ET
Member Since: 7/19/2008
Posts: 15,398
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You can actually use the RC settings for just one book.  I know I have when I'm looking for a specific edition.  The RC would need to be on before ordering (or accepting on a WL order) then turned off right after.  It will apply to only that book.

To do this you need to make sure that your WL is not on auto accept.  That gives you the option to change the RC. 

Date Posted: 11/5/2013 11:15 PM ET
Member Since: 5/15/2013
Posts: 65
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Emily thanks for coming back!  That is a great idea. I already thought of that long ago for other things. I've been revising/updating my RC based on things that pop up that I did not think of before.  My solution on this one is really just a bit more additional information on a "permanent" statement or two that I already have in my RC. I beleive it is the last major obstacle (fingers crossed) to having a perfected RC for my needs. Anyway, love the Dalek image for your id, Doctor Who rules!!

Thanks again 

Date Posted: 11/6/2013 2:45 AM ET
Member Since: 8/26/2006
Posts: 9,325
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Who can cancel, and when?

(Help doc summing up the possibilities)



Last Edited on: 11/6/13 2:46 AM ET - Total times edited: 1
Date Posted: 11/6/2013 3:11 PM ET
Member Since: 10/14/2010
Posts: 577
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Dale H,

As Emily said a rotating RC can be very effective, there are some books that I simply knew I wouldn't be offered while my list was on Vacation Hold because it was more important to request with the RC on, to me this was especially important for some of the Short-Story anthologies older and newer versions (that have the same ISBN) have a different story list.

For books that you want that aren't Wish Listed, a simple bypass is to click "Order This Book" as you normally do, but on the next screen instead of clicking "Process My Order" click on "Order More from Member" this screen will bring up their bookshelf but it will also give you a link to that persons profile page and from there you can PM the person.  Make sure that you clearly label the subject line of any PM's but this can allow you to ask questions about someone's bookshelf, without actually ordering anything (no order is placed unless you click on that "Process My Order" button).  I've most often used it for books that have no clear binding information or short-ISBN books that have titles I might be interested in but no book description.

Date Posted: 11/6/2013 5:37 PM ET
Member Since: 5/15/2013
Posts: 65
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Wow, trucker-monkey that is a great little discovery.  I've never thought of that one. That is definitely one I will put in my bag of PBS navigational goodies.  I'm both a reader and collector (of pbks, mostly speculative fiction). I collect mostly for specific cover art/publisher editions. I think I've come up with a certain wording in my RC that will address nearly all the concerns I would have. However, I think your idea will be a much safer way to go if the need to PM any concerns ever comes up again.

Thanks a bunch !



Last Edited on: 11/6/13 5:39 PM ET - Total times edited: 1
Date Posted: 11/6/2013 6:11 PM ET
Member Since: 10/14/2010
Posts: 577
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If you know exactly what you want, then posting an ISO (in search of) posting in the bazaar is also a good way to obtain this.  Another member posted looking for a specific set of artwork to some of ER Burrough's books in there a while back that I responded to and got him part of what he was looking for.

For the collectors and people who enjoy older books the ISBN system here at PBS isn't the always the most helpful, but they've been good enough to give us tools to work around the problems.

Date Posted: 11/6/2013 6:34 PM ET
Member Since: 5/15/2013
Posts: 65
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Yeah, I've thought about about the bazaar before but never used it.  There are a few books I'm finding difficult to obtain lately, so I might give it a go after I check my lists again.  The 10 & 13 ISBN "only" thing is quite annoying. I wish they would allow for posting pre ISBN publisher's catalog ID #'s.  This would be mounds more helpful than seemingly random # generation.

Thanks



Last Edited on: 11/6/13 6:35 PM ET - Total times edited: 3