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Topic: Can I Cancel This Order-Highlighting in Book-RESOLVED

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Subject: Can I Cancel This Order-Highlighting in Book-RESOLVED
Date Posted: 2/22/2009 11:40 PM ET
Member Since: 10/18/2008
Posts: 24
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Hi,

 I just ordered my first book today. I don't really have time to read until after tax season (work in an accounting office), but this title caught my eye when I logged in today and I decided to order it. I received an email a while latter saying the order was in the system. Then tonight I logged on and see that the book order was accepted, and also that I had a PM. Went to look, and received a PM about the order stating the following ,... This book has some minimal highlighting in it... but is in otherwise excellent shape. She goes on to say that she forgot about the highlighting when she posted it and to let me know. While this is a book I might want to keep, I wasn't sure that I wanted a book that is, I think, unpostable. As far as I remember reading in the help center no highlighting is allowed.

Anyway, I went back to my account page to check it out, thinking I could cancel the order from there if I decide I don't want this copy. (There is supposed to be one other in the system.) However, there is no cancel button there. The book was marked accepted at 9:22 pm, and Label Printed at 9:32 pm. I checked the PM and it was sent at 9:30 pm. Am I right in thinking that I can't cancel it now even if I want to? I haven't pm'd her yet as I am still trying to decide what to do. She doesn't have a profile, but seems to be a new member as her books were posted December 30, 2008 and later.

What do you think I should do?



Last Edited on: 2/23/09 10:58 AM ET - Total times edited: 1
Date Posted: 2/22/2009 11:49 PM ET
Member Since: 7/27/2008
Posts: 123
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PM and ask her to cancel. You will then get it from another member. She should not have accepted, and she needs to refund your credit if she has mailed the book.

Date Posted: 2/23/2009 12:02 AM ET
Member Since: 1/9/2006
Posts: 3,846
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The sender needs to cancel the order. Once the label is printed, you can no longer cancel. The sender posted an "unpostable" book. Send her a PM asking her to cancel the order and why. (I think only textbooks are acceptable with highlighting.)

Date Posted: 2/23/2009 12:03 AM ET
Member Since: 8/16/2007
Posts: 15,186
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PM her and tell her you do not want a highlighted book and she needs to cancel the order since she printed the label. The only time highlighting is postable is in a textbook/wookbook and it must be agreed on by the receiver before mailing so she should not be sending the book before she gets an answer or she needs to refund the credit. If it is a book that is clearly not a textbook/workbook let her know that it cannot be posted into PBS for a credit.

Because this person printed the wrapper already and will have to be the one to cancel it you shouldn't have to worry about reordering, it will be removed from her shelf and even if she reposts it, she will be at the end of the FIFO line.

Date Posted: 2/23/2009 2:50 AM ET
Member Since: 9/13/2007
Posts: 2,520
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If she claims she has already sent it I would let her know that you will be marking it received with a problem when it arrives because she did not follow the guidelines for posting a text book with highlighting. She was absolutely not supposed to send the book in that condition with out your permission. When it arrives I would ask for your credit back as well. The fact that she bothered to contact you but neglected to follow the other half of the directions (waiting to mail it until she hears back from you) smells fishy to me.

Last Edited on: 2/23/09 2:50 AM ET - Total times edited: 1
Date Posted: 2/23/2009 7:37 AM ET
Member Since: 9/24/2007
Posts: 453
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Sorry your first request had this confusing situation!  Despite what you read in the forums- thousands of perfectly good transactions happen every day on PBS.  People just post about the problem ones.  Hopefully things will go more smoothly in the future!

Happy trading!

Sara

Date Posted: 2/23/2009 8:17 AM ET
Member Since: 8/10/2005
Posts: 4,599
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Well, that was kind of nasty of her--to send a PM at 9:30 asking if you still wanted it and print the label at 9:32 so you couldn't cancel the order even if you wanted to!! Now *she* has to cancel it from her end, since she printed the label, and as someone else already said, if she claims to have already mailed it, let her know you did NOT want it with the highlighting in it and will be marking it as RWAP and asking for your credit back.

Cheryl

Date Posted: 2/23/2009 10:57 AM ET
Member Since: 10/18/2008
Posts: 24
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Hi everyone,

 Just wanted to let you know that this has been resolved.  I sent her a polite PM and told her that highlighting made a book unpostable, and since she had already printed the label, that she would have to cancel on her end. She cancelled first thing this morning and sent me a nice PM apologizing. She was new to this site and didn't realize it was unpostable. I then responded thanking her for cancelling, wished her good luck and pointed her to the Help Center to find out what was postable and unpostable. I also mentioned she could offer it as a freebie and recommended that she spend some time in the forums to get a lot of good information.

Thanks so much for all your help and comments. My order is now pending approval from the next member.

Pamla 

Date Posted: 2/23/2009 4:41 PM ET
Member Since: 11/13/2005
Posts: 510
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Well, that was kind of nasty of her--to send a PM at 9:30 asking if you still wanted it and print the label at 9:32 so you couldn't cancel the order even if you wanted to!! Now *she* has to cancel it from her end, since she printed the label,

Not really - the sender generally should be the one to cancel.  If the requestor cancels and reorders the book, the request would go to the same person again.  And if it were a wishlisted book, the requestor would lose their place in line.

Date Posted: 2/23/2009 6:52 PM ET
Member Since: 8/10/2005
Posts: 4,599
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Yes, Bret, you're right. My brain wasn't in gear when I answered that one. I probably hadn't had enough coffee yet! LOL

Still, it was odd that she would PM the person to *ask* if they still wanted the book and then print a label 2 minutes later instead of waiting for a response before doing so. Glad it was all resolved, though!

Cheryl

Date Posted: 2/23/2009 10:54 PM ET
Member Since: 10/18/2008
Posts: 24
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Cheryl,

  Since she was so new, I think she probably didn't realize that once she printed the label that the requestor couldn't cancel. She probably was excited to get a book order and printed the label right away. I know I did that a couple times when I first started getting ordersso I could see where my book was going! Then I started reading and asking questions in the forums. I've learned a lot in the last 2 months, but am still a little confused about whom should cancel first in order to keep the sender or requestor in the correct order! Anyway, I felt kind of bad cancelling since she was so nice and so new. However, I guess it is best to start out learning the rules.

Pamla