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Topic: cancel order question

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Subject: cancel order question
Date Posted: 9/4/2011 8:24 PM ET
Member Since: 4/19/2009
Posts: 6
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I requested a book over a month ago from a member, and it's been sitting in my "books requested" are for that time.  Now it shows that I just requested in on Sept. 3 (I have no idea why, when I in fact requested in around August 10) but I no longer want to wait for the user to log and decide.  It says "waiting for use" and that they have until 9/8 to mail the book (although I had theat message previously with a different date).   What will happen if it hit that cancel button--will I get my credit back?  I really could spend it on a book that I will recieve in a more timely fashion.

Thanks!

Janet

Date Posted: 9/4/2011 8:37 PM ET
Member Since: 1/3/2009
Posts: 866
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Your request has probably been going through a few different people, waiting for someone to accept the request, rather than just one person taking a long time. Eventually, someone will accept. If you cancel the order, you'll get your credit back but then if you want to order that book again, you'll have to go through the same long process. It would be better to give it a chance for someone to accept. I'm sure that when they do they'll send in a timely fashion.

Date Posted: 9/4/2011 8:40 PM ET
Member Since: 7/19/2008
Posts: 15,448
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You can look at your Transaction Archive. That will show how many times this book has been canceled. All the ones that end in the middle of the night are the "Roll over" cancelations.

You are helping to clean out inactive members. Thank you.



Last Edited on: 9/5/11 2:01 AM ET - Total times edited: 1
Date Posted: 9/4/2011 9:15 PM ET
Member Since: 12/10/2009
Posts: 2,491
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Add my "Thank you " to the pile. You are helping to weed out those in-active members.

Date Posted: 9/4/2011 9:40 PM ET
Member Since: 8/23/2007
Posts: 26,510
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It happens sometimes especially with a book with a lot of copies in the system. People join and then lose interest in PBS when their heavily posted books don't get ordered for a long time.  I don't know why people don't just close their accounts but they don't. 

Also there are still a lot of people out of power after hurrican Irene.  That wouldn't explain the earlier ones but it might explain the current one.  I put my account on vacation before Irene came but not everyone may have thought to do that.  I know at my job, we had customers in CT, NJ and NY that were still out of power on Friday.  My daughter's friend in MD had no powere for 5 days. It just occurred to me that my ex-husband probably had no power as well since he lives in that same MD town still.

Date Posted: 9/5/2011 12:15 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Thank you for the storm update (and reminder) I ordered a couple books that haven't been accepted by the sender yet.  Books that have probably been on their bookshelf for quite awhile, so they could be inactive members...but, they could also be without power.  If the transactions time-out I might pm in a week or so and see if the book is available!

Date Posted: 9/5/2011 2:00 AM ET
Member Since: 7/19/2008
Posts: 15,448
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PBS does check the records when they weed inactive folks out.  They look at the last log in and the last time a book was posted. 

Any member without power will be able to get back in good standing by just asking.  They might loose their place in FIFO for the canceled book.  But they will not lose their account or credits.

Date Posted: 9/5/2011 2:53 PM ET
Member Since: 4/19/2009
Posts: 6
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It looks like there it only one copy the book I requested in the system.  I am thinking that my request rolled over the same person again, after I took off my 2 day vacation hold last week.

Thanks for all the answers to my question!  I'll look for the book again another time if this last person does not accept.  No biggie, just annoying.  Happy swapping!

Janet

Date Posted: 9/5/2011 2:56 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Only if they reposted the book.  If you requested it over a month ago then it's rolled over at least 3 times now. When you put your account on vacation it would have still kept requesting the book for you. The vacation hold would only effect a WL book you had poste from going on to another member if it timed out on a wisher.

Date Posted: 9/5/2011 2:58 PM ET
Member Since: 4/19/2009
Posts: 6
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That transaction archive look up suggestion is pretty handy!  I do see where one of my requests ran out, and this is a different person, somone whom I think is new to the system and has not traded yet.  Not holding out much hope, but we'll see.  Thanks!

 

BTW what does FIFO mean??  There are so many acronyms on this forum that I don't understand!

 

Janet

Date Posted: 9/5/2011 3:01 PM ET
Member Since: 8/30/2008
Posts: 2,207
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FIFO = first in, first out.

Date Posted: 9/5/2011 3:20 PM ET
Member Since: 8/16/2007
Posts: 15,194
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When you request a book, the system give that person 5 days to accept the request. If they do not accept the request, it is cancelled, the book is removed from their bookshelf, and your request is passed on to the next person offering the book. If they accept the request, they are given up to 7 days to mark it mailed and if that doesn't happen, then again the system will cancel the transaction with them, remove the book from their bookshelf, and pass your request on to the next person with the book. Whenever your request is moved on to the next person, the date on your screen changes to reflect the transferred date. All of the time-outs and passing-on of the transactions can be seen easily in the Credit Registry since that tracks where your credit is .

Since the person received your request just a couple days ago and it is a holiday weekend, you may want to give them until tomorrow to see the request, you could finally be getting the book you've been waiting for.  

Date Posted: 9/5/2011 5:19 PM ET
Member Since: 7/22/2009
Posts: 2,617
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Janet -- yes, the acronyms used here can be confusing. There is a glossary -- most of which I've copied for you below. One term often used that is inexplicably not in the glossary is RWAP, which means "received with a problem". Hope this helps.

Acronyms/Abbreviations common on PBS:

  • ARC = Advanced Reader Copy (aka Uncorrected Proof, Review Copy); a preview copy of a book sent to reviewers in advance of a book's release; not the final copy of a book, and not permitted for swapping at PBS.
  • BCE = Book Club Edition.  Book club editions are special printings of books that use cheaper materials and are slightly smaller in size than standard hardcovers. They're usually sent out via mail order book clubs, hence the name, and sometimes do not have ISBNS (if this is the case, they must be Posted using the Post a Book without an ISBN feature).  They are permitted for swapping at PBS.
  • BIR = Books I've Read List. This is a list of all the books you have already read.
  • BoB = Box-O-Books. This service allows members to swap books without credits! See What is Box-O-Books? for more information about this feature.
  • Boxer = member subscribed to Box-O-Books.
  • BX = BookCrossing. BookCrossing.com is a website unaffiliated with PBS. BX books often have stamps or stickers on them, with their BX registration numbers.
  • FIFO = "first in, first out". FIFO refers to the order in which books are requested at PBS. See What is FIFO? for more information.
  • FOL = Friends of the Library, an organization which runs sales of decirculated library books.
  • ISBN = International Standard Book Number, usually found on the back or inside front flyleaf of a book.
  • PBS-DC = PBS Delivery Confirmation. See What is PBS Delivery Confirmation? for more information about this feature.
  • PM = Personal Message. You can read your PMs in your Message Center, by clicking Personal Message on the right-hand side of your account page.
  • Posted books = books currently available to order.
  • RCs - Requestor Conditions
  • RL = Reminder List. This is a list of the books you are considering ordering in future. See What is the Reminder List? for more information.
  • TBR = To Be Read (click the "show description" button on the TBR Pile page to read the full description of its purpose. The TBR Pile is in the dropdown menu under Book Lists on the right-hand side of your account page)
  • TG - Tour Guide
  • UnPosted books = books not currently available to order; these books may be added to your Wish List.
  • UBS = Used Book Store
  • USPS = United States Postal Service
  • WL = Wish List. See What is the Wish List? for more information.
Date Posted: 9/5/2011 6:38 PM ET
Member Since: 4/19/2009
Posts: 6
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Thanks that's really helpful, and clears up some questions for me!

 

Janet