Hi all,

I was preparing to mail out an item, including printing out the label with the postage. I ran into a problem with one of the RC's (the address is an APO, so it has to have a customs form) and PMed the requester about it, and she said that she meant to put her account on hold and doesn't want this item after all, since she's in the process of moving. This must have been an automatic WL item, because otherwise she would have had to manually accept it. I'm sure this was just a mistake, and I don't mind canceling it, but is there anything I can do to get my postage back if I cancel the transaction?

Thanks!

Unfortunately, no, online printable postage costs aren't refundable and you can't use it for another transaction either.

Cheryl

No there is no way to get postage back once its been printed. Labels must be fully intact so attempting to cut the postage box out and use it on another package could end up postagedue at the other end. 

You might be able to bring it to the post office and get a refund but it's a long shot. 

Thanks for the replies. Maybe I'll just ask her if she'll gift me a credit to make up for it.

Maybe you could mark it mailed-get the credit which would be a refund of the postage and then ask her to mark it received?  Not sure if this would be against PBS rules or not.  Personally I would send the book since I already paid the postage for it and hope it gets to her in time.  She should hae put her account on hold.

I thought that you CANNOT cancel after the postage is printed..in fact the cancel button disappears....

 thought that you CANNOT cancel after the postage is printed..in fact the cancel button disappears....

The requester cannot cancel, the sender can until it is marked mailed.

If you do decide to cancel this transaction, please write to PBS using the Contact Us link and ask them to cancel it. Tell them the whole story so they understand that the requestor is the one who asked to cancel and that you agreed. If you cancel, the request is just going to get passed along to the next sender who posts the book, and this may happen before the requestor removes the book from her wish list. If PBS cancels, they can prevent the request from being passed on.

Cathy A: Good thought. I'd rather avoid canceling it if I can, just because of stuff like that. Mary L: That's a good idea--with an APO, it should be forwarded to her, wherever she goes next.

Thanks again, everyone!

I went back and checked, and this is actually TWO credits, because it's an audio book. Since that's more than the cost of the postage, I'm just going to ask her to give me a credit, and I'll cancel the transaction if I can.

Bear in mind that Media Mail isn't automatically forwarded the way other classes of mail are (unless there are special rules for APO Media Mail).

At the risk of sounding harsh, the requestor is at fault here; she should reimburse you for the postage or you should go ahead and send it.  Since you used printable postage, you'll get your 2 credits as soon as you mark it mailed.

Cheers,
Catt

With using printable postage, I'd go ahead and send it as well.  Hopefully the book gets to the requestor, if not you'll have your credits when it gets scanned.  Since it requires a customs form, you have to take it to the PO counter anyway.  Just ask them to scan it for you.

Only way I wouldn't send it is if the requestor reimbursed my postage since you can't get a refund on it.

You could up it to 1st class. It probably wouldn't be much more and would get to her fast and be forwarded.  Just a thought.  I mail a lot of audobooks and frequently they are lighter then a regular MMP. 

Does she really really not want it or is she just worried b/c she's afraid it might get lost in the move?

If it's the latter, perhaps she has a neighbor or a friend who you can ship it to & she could collect it after the move.