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Topic: Canceling books I marked as 'sent'.

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Subject: Canceling books I marked as 'sent'.
Date Posted: 9/24/2012 8:25 PM ET
Member Since: 11/30/2011
Posts: 1
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I have an issue. Two books of mine were marked 'sent' but were never actually sent, and cannot be sent as I do not have them in my posession anymore.

How do I cancel this? 

Date Posted: 9/24/2012 8:52 PM ET
Member Since: 1/17/2009
Posts: 9,858
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You must use the Contact Us link at the bottom of the page and ask PBS to do this for you. You cannot cancel books yourself that have been marked mailed.

Date Posted: 9/24/2012 10:12 PM ET
Member Since: 8/26/2006
Posts: 9,336
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What Sarah said:yes

Go to the bottom right corner of any page.  Under "Company" click on "Contact Us" and use the Feedback option there.

Date Posted: 9/24/2012 10:18 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Yuppers, what they said.

Date Posted: 9/25/2012 8:43 AM ET
Member Since: 2/15/2005
Posts: 1,181
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Exactly what they said.  I'm just wondering why you marked them mailed before you even looked to see if you had them......

Date Posted: 10/3/2012 6:42 PM ET
Member Since: 12/10/2009
Posts: 2,490
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Well it is possible that they were wrapped and ready to be mailed after work and a tornado destroyed the car they were sitting in ; or a mad book loving robber broke in and stole the books or they fell from her arms into a huge puddle ,,,,,,,,,,,,,,,,,,just trying to work out a few possibles. And this is why I wait till they are safely at the PO before I mark them mailed. Crazy things can happen . Sasquash> I'm just sayin'

Date Posted: 10/4/2012 8:37 AM ET
Member Since: 2/15/2005
Posts: 1,181
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Fara - You really should have posted a warning there to make sure I swallowed my coffee before reading.  smiley

Date Posted: 10/4/2012 2:28 PM ET
Member Since: 8/10/2005
Posts: 4,600
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I always mark my books mailed before I actually drop them in the blue box...but I do have them wrapped and ready when I do that, and it's typically about 15 minutes later that they do get dropped in the blue box in front of my work. So if there were a tornado or a car crash on the way, it could be problematic...on the other hand, if the tornado off'd me on the way home and I hadn't marked them sent and they had been put in the box, it could cause just as many problems. :P

I started doing that when I was using only the PBS DC, because if I mailed it and then didn't mark it mailed til I got home, if the scan got done in that intervening time, I never got a credit til it was marked received. Never had a problem doing it this way.

Cheryl

Date Posted: 10/4/2012 7:29 PM ET
Member Since: 8/26/2006
Posts: 9,336
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if the tornado off'd me on the way home and I hadn't marked them sent and they had been put in the box, it could cause just as many problems.

At least you wouldn't be worried  about it.  One of the subtle advantages of being offed by a tornado.

Date Posted: 10/4/2012 10:03 PM ET
Member Since: 12/10/2009
Posts: 2,490
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About tornados; when my sister was living in Moore, Oklahoma tornados were just another thing you heard about  on the news everyday. She was in the kitchen half listening to the news when they announced a tornado had flattened a Walmart in Colonial Heights, Va . (Where we are from and where I was living) She called me right away-shocked that we had a tornado. She said she just knew that I would be at that Walmart. I was going to go; right after the storm passed.

Date Posted: 10/4/2012 10:12 PM ET
Member Since: 2/26/2006
Posts: 34,965
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I once had a Live Help question from a member who had dropped her wrapped book in a puddle right in front of the post office and didn't know what to do since she had already marked it mailed.

At least that's what she told me.  Fortunately, she didn't mention a tornado.  ;-)

Date Posted: 10/5/2012 10:20 AM ET
Member Since: 2/15/2005
Posts: 1,181
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I do understand that things happen....I've been wrapping books and spilled my coffee on it.  But then again, I hadn't marked them as mailed yet.  I guess it was just the fact that the OP stated and cannot be sent as I do not have them in my posession anymore. 

Date Posted: 10/5/2012 4:02 PM ET
Member Since: 4/28/2009
Posts: 9,658
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+1 Fara  :0

 

OK, now I have to worry what the open mouth means--- thought I'd put a smile face at end!



Last Edited on: 10/5/12 4:02 PM ET - Total times edited: 1
Date Posted: 10/5/2012 10:06 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I mark my books mailed when they are wrapped and ready to go too.  I've had multiple times since I joined PBS where I lost power for multple days at a time.  Now if there's a suggestion of really bad weather, I'll print the labels and mark them mailed. 

I always have the books in hand and will usually wrap them up first. I never print a label or mark a book mailed that I haven't gotten out and verified that I still have it and that it didn't get damaged since I posted it.

I've had to go the library unshowered, in freezing weather after a blzzard and 5 day power outage to get addresses and mark book maled before.  I was just lucky that the library got it's power back quickly and the roads has cleared up enough.  I also had to wait in line a long time to get 15 minutes on the library computer.  Not going through that again. 

Date Posted: 10/5/2012 10:06 PM ET
Member Since: 8/23/2007
Posts: 26,510
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weird double post.



Last Edited on: 10/5/12 10:07 PM ET - Total times edited: 1