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Topic: Cancellation?

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Subject: Cancellation?
Date Posted: 7/25/2010 10:31 AM ET
Member Since: 11/17/2008
Posts: 1,110
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I checked my e-mail this morning and found that a book had been requested from me, so I went the PBS to get it ready for mailing. When I checked my account, however, the request was not there, but there was nothing in my e-mail about it being canceled. I checked my transaction archive, and there was nothing about the request.

Does anyone have any idea what happened here?

Cathy A. (Cathy) - ,
Date Posted: 7/25/2010 10:45 AM ET
Member Since: 12/27/2005
Posts: 4,121
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Are you sure it was a recent email? Sometimes emails get delayed as they travel across the Internet. If you check the Sent time on the email instead of the Received time, you'll be able to see when PBS actually sent you the email. You can also see the sent time on your Club Communications page.

Regardless, if the requestor canceled the transaction or if it timed out because you didn't respond, it would be in your Transaction Archive. You can try sorting your Transaction Archive by Title to see if you can find it that way.

The only other alternative I can think of is that maybe you already responded and said the book didn't meet the requestor's conditions. I'm pretty sure a "does not meet conditions" type of decline won't appear in either person's Transaction Archive. If you're going through a bunch of things on your My Account page -- accepting, declining, marking received -- it's easy to process one without noticing that you hadn't seen the email for it yet.



Last Edited on: 7/25/10 10:46 AM ET - Total times edited: 1
Date Posted: 7/25/2010 12:45 PM ET
Member Since: 11/17/2008
Posts: 1,110
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You're right. I checked the time the e-mail was sent and realized that this was a book requested on Friday. I rejected the request because I couldn't meet the RC (the requestor said they had severe allergies and couldn't take books from a house with pets; since I have pets, I declined the request).

I'm curious, though--how come books you decline because you can't meet the RC don't show up on your transaction archive? I looked through the archive and realized that other other requests I've turned down because I couldn't meet the RC aren't there either.

Date Posted: 7/25/2010 1:00 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I guess because they were never really a transaction. 

Cathy A. (Cathy) - ,
Date Posted: 7/25/2010 2:48 PM ET
Member Since: 12/27/2005
Posts: 4,121
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Glad you got it figured out.

I think the requestor-condition declines don't show up in order to discourage people from engaging in discussions about them. You can just read the threads here and find plenty of people who are upset that their conditions were declined when the other person didn't understand them; or upset because they got a request with what they think are unreasonable conditions; or upset because they got what they think is a rude response. How many of those people would be able to resist using the PM button to "set the other guy straight" if they had one? And there's really no point in communicating about an RC decline anyway except to start or continue an argument -- once the RCs are rejected, either the book is no longer available because it was offered to someone else, or it's still available and the requestor can remove her conditions and order it again.

Date Posted: 7/25/2010 3:43 PM ET
Member Since: 8/25/2007
Posts: 13,134
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I guess because they were never really a transaction

That would make sense except that canceled requests are in the TA, and they never were transactions either since they were canceled.  I think that Cathy's explanation is likely the correct one.

Date Posted: 7/26/2010 2:27 PM ET
Member Since: 8/10/2005
Posts: 4,597
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Dawn, it's only cancelled requests that were actually accepted at one point that show up in the TA, though--so there *was* a transaction there, it was just cancelled.

A refusal for RCs is just like an order you placed that cycled through 3 people to get to someone who accepted it....there was never a confirmed transaction or acceptance of the order, so there is no reason to keep record of it.

Cheryl