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Topic: Cancelled Order - Process

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Subject: Cancelled Order - Process
Date Posted: 8/19/2009 8:24 AM ET
Member Since: 3/28/2009
Posts: 441
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I accepted an order from a member for two books, and upon going to wrap, realized one was ARC - unpostable. ( I know - it was among the first batch I'd ever posted and I know...bad on me).  So I cancelled that transaction, but since I'd printed the postage, I just put them both in the mail, figuring the requestor could still read the ARC, and it's my bad and the requester gets an unpostable free with the order of the other book. Now I'm thinking since there are 3 other copies in the system of the book I had ARC, someone else is going to get that book requested auto-magically....is that how it works, a transaction cancelled by sender rolls the request to the FIFO line for the cancelled book?

Date Posted: 8/19/2009 8:33 AM ET
Member Since: 8/10/2005
Posts: 4,599
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Yes, that's correct. You may want to PM her to let her know of your error and why you cancelled the order, but let her know you are sending the ARC along as a freebie--that way she can hopefully cancel the other order if she wants to. Even if she wants a postable copy, at least you've alerted her in advance and by cancelling did return her credit.

Cheryl

Date Posted: 8/19/2009 8:46 AM ET
Member Since: 3/28/2009
Posts: 441
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I had already done the first part - letting her know I was cancelling, why & that I was sending her the freebie. I just now also sent her a follow up to say that the request will roll forward to the FIFO (even though she ordered it from my shelf after I had a WL of hers) and another member will be receiving the request, that she could cancel if she doesn't want a postable copy. I just feel like I'm dorking up everything today and it's only quarter of 8! Thanks for the confirmation of the process.

Date Posted: 8/19/2009 8:54 AM ET
Member Since: 8/10/2005
Posts: 4,599
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Michelle...oh I hear you...I have days where everything is dorked up, too. I started my day by brushing my hair when I got out of the shower and having my hairbrush snap in half. I hope it's not an omen of some kind. LOL

Cheryl

Date Posted: 8/19/2009 9:02 AM ET
Member Since: 3/28/2009
Posts: 441
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Thanks for the advice & here's to a better day, including my getting off PBS and into the car to get to work!