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Topic: Cancelling a book that was ordered

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Date Posted: 8/17/2009 2:02 PM ET
Member Since: 5/6/2009
Posts: 1,938
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Last Edited on: 9/17/10 12:26 PM ET - Total times edited: 1
Date Posted: 8/17/2009 2:10 PM ET
Member Since: 2/20/2008
Posts: 1,658
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I thought after the wrapper was printed only the sender could cancel the transaction?

Date Posted: 8/17/2009 2:11 PM ET
Member Since: 3/7/2009
Posts: 10,892
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If the requester cancels the transaction before you print the label, it should go back on your shelf.  If you miss the deadline to mark it mailed and the system cancels it, it is removed because the system assumes you aren't going to mail the book.   Once you print the label, the requester can't cancel it without PMing you and asking you to cancel it from your side.  In that case, it is removed from your shelf because you said you couldn't mail it.



Last Edited on: 8/17/09 2:12 PM ET - Total times edited: 1
Date Posted: 8/17/2009 2:16 PM ET
Member Since: 7/29/2008
Posts: 108
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Don't know about the first part of your post,  but if you print the label the book order can no longer be canceled. Like you, I never mark a book as mailed until I have actually mailed it.  I know some people don't have internet access all the time and have to mark books as accepted and then mailed at the same time and that is allowed by the site. I'm sorry you went to all that trouble and then had the book canceled. Hopefully it will be ordered again soon.

Date Posted: 8/17/2009 2:20 PM ET
Member Since: 5/6/2009
Posts: 1,938
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Last Edited on: 9/17/10 12:25 PM ET - Total times edited: 1
Date Posted: 8/17/2009 2:51 PM ET
Member Since: 1/17/2009
Posts: 9,797
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From the email, it seems that you did not mark the book mailed by your deadline to mark it mailed.  PBS cancelled it -- not the requestor of the book.

You can go into the Transaction Archive to see the order details.

If you are confused, I would contact PBS and ask them to explain exactly what happened to you.



Last Edited on: 8/17/09 2:52 PM ET - Total times edited: 1
Date Posted: 8/17/2009 2:56 PM ET
Member Since: 5/6/2009
Posts: 1,938
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Last Edited on: 9/17/10 12:30 PM ET - Total times edited: 1
Date Posted: 8/17/2009 3:00 PM ET
Member Since: 6/25/2007
Posts: 5,637
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Definitely looks like the system cancelled it. You chose to mail the book by 8/14 (the alternate date). With the 2 day grace period, you would have had to mark it mailed by 8/16. When it was not marked mailed, the system cancelled it.

Last Edited on: 8/17/09 3:00 PM ET - Total times edited: 1
Date Posted: 8/17/2009 3:04 PM ET
Member Since: 3/7/2009
Posts: 10,892
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You picked 8/14, plus the system gives you two extra days to mark it mailed, so it should have been marked mailed by 8/16 at the latest.  It looks like something happened and you didn't pick the last day.  Perhaps the dropdown was inadvertantly changed after you picked the last day.  That happens to me sometimes if I accidentally scroll over the dropdown. 

It is fine to PM the requester.  If you catch her before she orders a second time, she can mark it received from her transaction details log and you'll get your credit.

Date Posted: 8/17/2009 3:04 PM ET
Member Since: 5/6/2009
Posts: 1,938
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Thanks for the explanation .  I always choose the longest date to mail...just in case.  So I am not sure what happened here. I guess I should pay closer attention to the mark mailed date.

Cathy A. (Cathy) - ,
Date Posted: 8/17/2009 9:27 PM ET
Member Since: 12/27/2005
Posts: 4,132
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If you PM the requestor, you should be very clear in your message. Make sure she understands that there's probably another request on her My Account page that is not with you, and that she needs to cancel that request or she will end up with two copies of the book. If she can't cancel that request because it was already marked mailed, then ask her to let you know before you put this book in the mail. Yours is the one that she does not have to mark received, because you are the one who did not mark it mailed, so the risk of sending this book is entirely on you. I personally would not mail the book in this situation. I'd put it back on my shelf and wait for a new request.

Date Posted: 8/17/2009 10:47 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Don't put that book in the mail until you contact the requestor. Because if there was another book in the system it has already ordered it for her. 

The date must have popped back up to the 14th when you were clicking the Mail By Date.  If you moved your mouse or something it could have put it back up a couple of days.