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Topic: Cancelling A Member's Request Correctly

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Subject: Cancelling A Member's Request Correctly
Date Posted: 8/16/2011 1:27 PM ET
Member Since: 1/16/2009
Posts: 6
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A book was requested from me last week.  I marked the request that I would post the book yesterday (8.15).  Was unable to post book yesterday as my neighbor ended up in the hospital unexpectedly and I was there for the majority of the day.  In the interim I had pulled the book out of my bin to mail and our puppy somehow mananged to get ahold of it and gave it quite a chewing.  I did send the requestor a PM explaining what occured and then cancelled the request.  I've never had this happen before so I'd like to make sure I handled the situation correctly.  Further will the requestor lose their position due to this incident and will this be a "mark" against my account.  I feel awful but imo the book, after the puppy chewing, did not meet the posting guidelines and I simply did not feel comfortable sending it out in the condition it's now in.  Lastly if anyone would like me to send the "havoc gremlins" their way let me know! >.<

Thanks for the advice/input.


Date Posted: 8/16/2011 1:32 PM ET
Member Since: 7/12/2010
Posts: 4,177
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Sounds to me like you handled it well; and since you canceled the request then they don't lose their position in line.

Hope your neighbor is okay.


Last Edited on: 8/16/11 1:33 PM ET - Total times edited: 1
Date Posted: 8/16/2011 1:47 PM ET
Member Since: 12/28/2006
Posts: 14,177
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You were correct to cancel the request Mrs. E.  This way the requester retains their wishlist position.  If you had already marked the book mailed, the cancel option is no longer available and you would have had to contact TPTB to cancel for you.

Hope your neighbor is doing well.

Last Edited on: 8/16/11 1:47 PM ET - Total times edited: 1
Date Posted: 8/16/2011 2:30 PM ET
Member Since: 7/19/2008
Posts: 15,481
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It sounds like you did it perfectly.

It is better for your PBS "record" if you send the apology/reason from the book details page.  This keeps the PM with the order details. 

PBS is very aware that problems like puppies and mud puddles happen.  Accounts may get flagged by statistics.  But they are reviewed by humans.