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Topic: Cancelling a request

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Subject: Cancelling a request
Date Posted: 6/3/2009 6:19 PM ET
Member Since: 3/8/2009
Posts: 6,035
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Do you get a "black mark" from TPTB if you cancel a request before completing the order?  Or cancelling during the 1 hour "Buyer's Remorse" period?

Date Posted: 6/3/2009 6:21 PM ET
Member Since: 1/17/2009
Posts: 9,783
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Or cancelling during the 1 hour "Buyer's Remorse" period?

No, that's what its for.

Do you get a "black mark" from TPTB if you cancel a request before completing the order?

Maybe if you cancel alot of them. I don't think cancelling the occasional book causes any issues.

Date Posted: 6/3/2009 6:23 PM ET
Member Since: 7/23/2005
Posts: 7,353
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Nope!  I don't believe that an order that was never completed even shows up on the would-be sender's account and the one hour 'buyer's remorse' period allows you to change your mind and cancel. I believe it was set up just for that reason, in fact.

Date Posted: 6/3/2009 6:29 PM ET
Member Since: 8/10/2005
Posts: 4,599
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Actually, some of them show up...I don't know what the criteria is, but I noticed the other day that someone ordered one of my books and cancelled the request about 10 mintues later. I would never have known if I hadn't been looking in my transaction archive and saw it there--it happened after I'd gone to bed so never even saw the request.

And no, unless you cancel a bunch of orders (in either direction--either ones you request and cancel or orders from your shelf that you cancel) I can't imagine it would be a black mark. If you do it repeatedly, then yes--they'll probably email you to see what the problem is and if maybe you need to put your account on hold or something.

Cheryl

Date Posted: 6/3/2009 6:31 PM ET
Member Since: 7/23/2005
Posts: 7,353
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My bad, I didn't realize that some incompleted orders might show up on the sender's end.

Date Posted: 6/3/2009 9:36 PM ET
Member Since: 8/16/2007
Posts: 15,187
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No, you were right Jo, incomplete orders won't show up on anyone's account. If you never complete the order,  there is no transaction with anyone to show in the TA.  If it is in someone's TA, the order has been completed, just cancelled during the buyer's remorse period.

I don't think the site would have a problem with any amount of these types of cancelations. They may think you are a bit indecisive :-), but I can't think of a reason they'd care.

eta: a lot of people will do an incomplete order to see what is on the shelf of the person first in line. Say I want books 1,2, and 3 in a series with lots of copies in the system. I may start an order process on 1 and click into the [order more from member] before I complete the order. If I don't see 2 or 3 on their shelf, I can back out of the ordering process and do the same thing on 2 and 3. If I find that the first person in line with 3 has all three of them, I complete the order for 1,2 and 3 from their shelf and the first people in line for 1 and 2 never know the difference.



Last Edited on: 6/3/09 9:40 PM ET - Total times edited: 1
Date Posted: 6/3/2009 10:22 PM ET
Member Since: 1/17/2009
Posts: 9,783
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a lot of people will do an incomplete order to see what is on the shelf of the person first in line.

Yeah, I do that all the time.  Might cancel the order after that. I thought she meant "incomplete order" ... like it went through and got listed as a request on the other members page, and then she cancels.

Date Posted: 6/3/2009 11:45 PM ET
Member Since: 8/10/2005
Posts: 4,599
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Ah, I get it now. Apparently the one that was on my TA was a "completed" order (because she actually hit the process order button) that she then cancelled--it's hard to think of an order as 'completed' when I didn't even see it. LOL

Cheryl

Date Posted: 6/4/2009 9:02 AM ET
Member Since: 3/8/2009
Posts: 6,035
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What Sara and Melanie described is exactly what I was trying to find out about.  I do that a lot and just wanted to be sure I wasn't getting myself in trouble.  Thanks!

Geri (geejay) -
Date Posted: 6/4/2009 9:22 AM ET
Member Since: 9/2/2008
Posts: 9,094
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Cheryl, I had one of those too.  Ordered and cancelled with seven minutes/  Not only that within 10 minutes some else ordered it!  I was a confused puppy there for a bit!

Date Posted: 6/6/2009 8:08 PM ET
Member Since: 2/24/2009
Posts: 160
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Ive actually had to cancel about 6 requests.  All of them were because I'd made the request and 3 days later they were still setting there saying "waiting on member".  =[

vic8 -
Date Posted: 6/6/2009 8:25 PM ET
Member Since: 2/16/2009
Posts: 71
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Michelle, sometimes when it says "waiting on member" it has gone on to a second person because the first request was not accepted. Be sure to check the request date to make sure.
Date Posted: 6/6/2009 9:17 PM ET
Member Since: 2/5/2007
Posts: 30,800
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I often find a book and click on the "order this book" then go to "order more from this member".    If I don't find other books I want, I simply don't complete the order.   That order doesn't show up anywhere.        I mostly do this when I am looking for someone who has more than one of a series.   It's a great way to find more than one book from a member.

Date Posted: 6/6/2009 10:02 PM ET
Member Since: 2/24/2009
Posts: 160
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Michelle, sometimes when it says "waiting on member" it has gone on to a second person because the first request was not accepted. Be sure to check the request date to make sure.

 

Oh I do and it's always been the original request date.  =[

Date Posted: 6/7/2009 12:24 AM ET
Member Since: 1/17/2009
Posts: 9,783
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Michelle, sometimes when it says "waiting on member" it has gone on to a second person because the first request was not accepted. Be sure to check the request date to make sure.

Also, if you cancel and then reorder ... it goes back to the same person. I've had some orders sit right up until the last minute, and then they get accepted.

Date Posted: 6/7/2009 12:45 AM ET
Member Since: 12/9/2007
Posts: 9,601
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I just had that happen.  I was worried the sender wasn't going to accept because I'd waited for this book for a long while.  It was accepted at the last possible moment!

Then I had a request time out which bummed me out because I really need to send out some books.  But then the guy came back and requested the book as well as another, so I'm a happy PBSer!!

Ruth

Date Posted: 6/7/2009 8:54 AM ET
Member Since: 8/10/2005
Posts: 4,599
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Michelle, keep in mind that the member has 5 days to respond to your request, so if you cancel after 3 days and order again, you are ordering from the SAME member! It's best to wait out the 5 days until it rolls over to someone else, as then the PBS system removes that book from the first person's bookshelf, and if they don't respond to another request, their whole account gets put on hold. So by being patient, you're helping your fellow members by weeding out inactive accounts.

Cheryl