Search - Cases in Call Center Management

Cases in Call Center Management
Cases in Call Center Management
Author: Richard Feinberg, Lynne Bennington, Ko de Ruyter
Talks about the strategic importance of call centers in the business world. This book examines how managements at these centers have dealt with key issues.
ISBN-13: 9788179924426
ISBN-10: 8179924424
Publication Date: 7/30/2006
Pages: 366
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Publisher: Jaico Publishing House
Book Type: Hardcover
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