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Topic: Changed our mind

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Subject: Changed our mind
Date Posted: 12/9/2012 7:07 PM ET
Member Since: 9/15/2008
Posts: 2
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Can someone please help me?  I posted an old book.  Someone requested  it right away.  To make a long story short, I  marked the book  "sent".  I came back an hour later and the receiver had a few stipulations which was not in the original .  Anyway, we both decided to cancel the trade.  Good thing my husband forgot to mail my book so it wasn't sent.  NOW, how do I delect the trade on my site?  Please help and thank you in advance,       Khyber

Date Posted: 12/9/2012 7:17 PM ET
Member Since: 12/3/2005
Posts: 3,404
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You would need to use the contact us link on the bottom of the page and ask the team to cancel it, there is no way to do it on your end once "sent" is marked.

Date Posted: 12/9/2012 9:24 PM ET
Member Since: 5/22/2005
Posts: 1,592
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I would let it go lost. If it's marked mailed it can't be cancelled by sender or requestor. Changing her mind does not negate the deal if it is already marked mailed. Let her deal with the credit issue on the receiver end of the swap.......she created the problem by changing her mind but you are also at fault for marking mailed before actual sending.

Did you use PBS delivery confirmation and/or postage?

Repost the book.

Good Luck!!

Date Posted: 12/9/2012 9:56 PM ET
Member Since: 8/26/2006
Posts: 9,357
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Go down to the bottom right corner of any page here, and under "company" click on "contact us."  Use the Feedback option there to ask the Admin Team to cancel the transaction.  Let them know the circumstances so they'll know whether to cancel it from your end or the requestor's end.

Date Posted: 12/9/2012 10:17 PM ET
Member Since: 7/19/2008
Posts: 15,485
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Please note that only the Sender can cancel an order by asking TPTB. PBS knows that life happens and we occasionally need to cancel an order. There are puppies, mud puddles, spilled coffee, and the flu. It happens. But they will notice if this becomes habit.
Date Posted: 12/10/2012 12:35 AM ET
Member Since: 2/23/2008
Posts: 170
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you are also at fault for marking mailed before actual sending.

I don't feel like she is at fault at all. I will mark a book as mailed when I put it in my mailbox. I will also mark it as mailed before I go to the post office. The fault is entirely with the requestor. She can't change her mind or add stipulations after book is marked mailed or even after the book is accepted and printed. If hubby hadn't forgotten to mail the book, this problem would be moot. The easiest solution would be to let it go lost, the requestor would get her credit back. Then repost the book. The requestor caused the problem, you shouldn't be wasting your time and energy trying to solve it. Let her contact PBS to cancel it.

Date Posted: 12/10/2012 1:08 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Once a book is marked 'sent' only PBS administration can cancel the transaction.  Unfair to add conditions after she has already accepted the offer from FIFO.

"...but you are also at fault for marking mailed before actual sending."  Not according to PBS guidelines.  There are a couple conditions under which the rules allow a member to mark books mailed up to 48 hours before you actually do so.  Some members (myself included) prefer to mark them afterwards whenever possible, but I didn't make the rule and the OP has given us no indication that she has violated any PBS rules whatsoever.

Date Posted: 12/10/2012 8:35 AM ET
Member Since: 8/23/2007
Posts: 26,510
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If you want it cancelled and not make her wait for it to go lost, then the sender needs to contact PBS. As Someone stated above, they will not cancel if the requestor contacts them.

I wouldn't want the lost book on my record and would ask pbs to cancel it. But it won't really damage your account.