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Topic: I got charged two credits for one book

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Subject: I got charged two credits for one book
Date Posted: 9/10/2007 2:52 PM ET
Member Since: 6/5/2007
Posts: 2,507
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I think there was a glitch with the site last night, it took forever to accept that I wanted a wish list book, and then it charged me two credits. Now, I am showing a negative balance.

How do I solve this, does anyone know?

Thanks!

Date Posted: 9/10/2007 3:01 PM ET
Member Since: 1/8/2007
Posts: 8,139
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First, check your credit registry to confirm what happened. If it was a glitch, report to R&R using the "Contact Us" link below. If it was a glitch, only they can fix it.

Date Posted: 9/10/2007 3:16 PM ET
Member Since: 6/16/2005
Posts: 1,165
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Also, could it be that you accidently ordered an audio book instead of a book-book?

Date Posted: 9/10/2007 3:43 PM ET
Member Since: 11/10/2006
Posts: 2,947
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Did you mark a lost book received? If so, it took back the credit that was returned when the book went lost.

Date Posted: 9/10/2007 4:30 PM ET
Member Since: 8/30/2007
Posts: 3,237
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Hi, Mimi! We need to chat about Middlesex. :-)

Date Posted: 9/10/2007 4:35 PM ET
Member Since: 6/5/2007
Posts: 2,507
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Thank you - yes it must have been a glitch because I was charged twice for the same book (not audio, I did check that - thanks) at exactly the same time.  I didn't know I had a Credit History, so I appreciated the help knowing where to go.

 

And, yes, JCScrappy - we do. Do you have my email?

Date Posted: 9/10/2007 6:54 PM ET
Member Since: 11/3/2006
Posts: 48
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There was definitely some sort of glitch that happened last night, I was offered a book that I was #1 on the wishlist for twice - from the same person at the same time (I received two emails as well as had two offers on my account page) - the system obviously duplicated her post.  I have been communicating w/ her through PM so she knows what happened too. 

Date Posted: 9/11/2007 8:37 AM ET
Member Since: 1/12/2006
Posts: 4,972
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That happened to me once too! The only way to get your credit back is to contact R&R and let them know what happened.

 

Date Posted: 9/11/2007 7:33 PM ET
Member Since: 12/2/2005
Posts: 70
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I just realised that I was charged 5 credits, for one book. It must be a glich, and I am sure that R&R    will take care of it.