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Topic: didnt click book mailed

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Subject: didnt click book mailed
Date Posted: 8/26/2009 4:55 PM ET
Member Since: 4/9/2009
Posts: 2,235
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i recieved a book that i requested that the other member never hit the book mailed because it is not on my en route to me tab it is still on the books i have requested tab

i tried to contact the member but i havent gotten a response and they are new member

do you think i should contact the PBS team I would hate it if the member not to get credit for a book they mailed out and I recieved

ps I know it is the same member because only one copy is in the system and the name and town match the one on the return label (already thought that maybe I had one sent to me not clicked and was passed down the line)

is there anything i can do other then PM them

Last Edited on: 8/26/09 5:16 PM ET - Total times edited: 1
Date Posted: 8/26/2009 5:25 PM ET
Member Since: 8/1/2009
Posts: 301
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From the help docs:  http://www.paperbackswap.com/help/help_item.php?id=286

I think the scenario about halfway down is similar to what you're describing.

Date Posted: 8/26/2009 5:52 PM ET
Member Since: 4/29/2009
Posts: 22
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Go to My Account then click to Transaction Archive. The book should be there and then there's a received book button. Click on that and they should get there credit that way.



Date Posted: 8/26/2009 7:23 PM ET
Member Since: 4/25/2007
Posts: 11,715
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Cancel that second request if you can.  If you already have a second copy in the mail to you, you do not have to mark this first copy received.

Date Posted: 8/26/2009 7:34 PM ET
Member Since: 8/16/2007
Posts: 15,226
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You say it is the same member in your Books Requested tab that sent the book? Then it will not be in your TA yet, only "completed" transactions will show there. If the member doesn't mark it mailed within the deadline, the system will cancel the request and then it will go to your TA and you will be able to mark it received. Watch to make sure the transaction doesn't get passed on and cancel any new orders that the system sets up. If there are no other copies available, you may need to remove it from your WL once it is cancelled.

You could ask TPTB to mark the transaction as mailed, but they are plenty busy the way it is and if enough time has passed for the book to get to you, then it should time out soon.