Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Club Communications?

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
Page:   Unlock Forum posting with Annual Membership.
Subject: Club Communications?
Date Posted: 7/20/2008 10:10 AM ET
Member Since: 1/2/2006
Posts: 575
Back To Top

Is anyone else having problems receiving e-mails form PBS. I haven't received my daily digest in two days and had two request but no e-mail notification from PBS. I saw them both only because I logged on. I've checked and all my setting are he same.

Date Posted: 7/20/2008 10:14 AM ET
Member Since: 10/23/2005
Posts: 7,719
Back To Top

Hi Leslie,

There have been some troubles with email providers due to some members marking their email notifications as spam instead of just deleting them. The email provider gets enough of these notifications and starts to mark every communication from PBS as spam. Here is a Help Doc that explains it better and has some ideas about  solutions for this.

http://www.paperbackswap.com/help/search.php?terms=emails

Date Posted: 7/20/2008 10:39 AM ET
Member Since: 1/2/2006
Posts: 575
Back To Top

I have both PBS e-mails in my address book, my e-mails have never gone to a spam folder. I've had no problem receiving e-mail from PBS in the past. Just odd that it started two days ago. I use Road Runner and not an e-mail like hot mail or yahoo.I guess I could call my provider but I really don't think that's the problem, they have never held any type of spam back before.

Date Posted: 7/20/2008 10:57 AM ET
Member Since: 10/23/2005
Posts: 7,719
Back To Top

Maybe the site maintenence work is causing some problems? I know they are up-grading to deal with the Adobe Flash up-grade, a lot of people couldnt get into the chat rooms for a few weeks and they are working on it, since at least yesterday. I had a PM disappear and couldnt get into the site a few times yesterday. They are scheduled to be done on Tuesday. Checking Club Communications may be a good idea for all of us til they are finished. Yesterday morning I had a few emails about PMs but I could not get in to answer them and then when I finally could get in to read them, one I answered is not showing up on my Messages Sent page. Hopefully the up-grade work will solve some problems. PBS is one of the few sites I visit regularly that rarely has glitches, so when they do happen it always take me by surprise.

Cheryl

Date Posted: 7/20/2008 11:37 AM ET
Member Since: 7/1/2008
Posts: 2,835
Back To Top

I am also having similar problems. Even worse, I am having people tell me they have received my books and nada from PBS.

Date Posted: 7/20/2008 12:25 PM ET
Member Since: 7/1/2008
Posts: 2,835
Back To Top

Okay something really is up (or down). Since last night and this morning, I have posted hardback Harry Potters, an Andre Deutsch Wouldbegoods by Nesbit, and several others that I know have wish list holds and nothing is happening.

Dory -
Date Posted: 7/20/2008 1:22 PM ET
Member Since: 7/8/2007
Posts: 1,082
Back To Top

I'm not getting notifications via email like I used to either and I also am using a regular ISP for email and not Hotmail or another free service like that. I just checked here on my account and it says that they have sent me a bunch of emails on the 19th, but the last one I really got was on the 16th. They must be having problems or something because my emails have always come faithfully and they have never once gone to my junk folder either.



Last Edited on: 7/20/08 1:52 PM ET - Total times edited: 1
Date Posted: 7/20/2008 1:53 PM ET
Member Since: 7/1/2008
Posts: 2,835
Back To Top

Is there a help place where we can let them know?

Date Posted: 7/20/2008 2:39 PM ET
Member Since: 1/2/2006
Posts: 575
Back To Top

Dory, same here. It's on the communication page that they have sent the e-mails. But nothing has been received since the 16th for me too. Glad to hear I'm not alone in this.

JK H, we can send in feedback. Click on contact us on the bottom of the page then click on send us feedback. I sent off an e-mail just in case they are unaware of the issue.

Date Posted: 7/20/2008 5:17 PM ET
Member Since: 9/2/2006
Posts: 4,110
Back To Top

Ditto here, no digest, no notices of impending orders,  replies to watch topics, or wishes granted.  Nothing since the site maintance.

Nothing in my spam folder either.

Len S. (lens) - , - PaperBackSwap Team
Subject: Club Communications being blocked
Date Posted: 7/21/2008 11:17 AM ET
Member Since: 12/21/2006
Posts: 797
Back To Top

During the past week, one of our members marked system emails as spam instead of deleting them. This caused other members of all three of our sites who use roadrunner.com and adelphia.com as their email providers to have their emails from us blocked.

We have applied to have the block removed. This process takes a minimum of 6 hours, so the earliest that the problem could be cleared will be about 4 p.m. today (Mon., July 21).

If you are a customer of either of these internet/email providers, please use the Club Communications link to check for system messages until this has been resolved.

Thanks for your patience,

The PaperBackSwap Team

Date Posted: 7/21/2008 1:50 PM ET
Member Since: 1/2/2006
Posts: 575
Back To Top

Thanks for that update Len!

Date Posted: 7/21/2008 2:16 PM ET
Member Since: 7/29/2006
Posts: 918
Back To Top

I have a few of the PBS emails go to my junk folder, but rarely.   

My main issue right now is that I can't access my personal home page.  When I try it takes me to the PBS home page.  I have pending requests that I can't get to and one of them I believe expires in a day.  I have sent them 3 feedbacks.  The first one they told me to dump my cached files.  I did that, and I also rebooted.  Nothing has worked on my end.  So I think the problem is on their end.

Hope they get everything fixed soon.

Sue L. (slev415) - ,
Date Posted: 7/21/2008 2:19 PM ET
Member Since: 6/19/2007
Posts: 797
Back To Top

i also posted a wishlist book and it does not show the w as it usually does.. is there a wait time before it shows up?

Date Posted: 7/21/2008 4:18 PM ET
Member Since: 5/10/2007
Posts: 5,526
Back To Top

Sue, if it is a WL book I don't think it shows the W if it is on hold on your shelf.  I think that is the way mine looked yesterday while waiting for the member to respond. 

Date Posted: 7/21/2008 4:19 PM ET
Member Since: 5/10/2007
Posts: 5,526
Back To Top

Wendy, have you also tried a different browser?  I haven't had any issues getting to my  main page

Date Posted: 7/21/2008 5:34 PM ET
Member Since: 7/29/2006
Posts: 918
Back To Top

Leslie - How do I try a different browser?

Date Posted: 7/21/2008 6:50 PM ET
Member Since: 10/23/2005
Posts: 7,719
Back To Top

Wendy,

I sent you a PM with the FireFox informaiton. Here is the link to download the FireFox web browser: http://www.mozilla.com/en-US/

Dory -
Date Posted: 7/21/2008 7:46 PM ET
Member Since: 7/8/2007
Posts: 1,082
Back To Top

Well then that would explain no email since I use Roadrunner! I hope they are able to resolve it soon, it seems weird not to get any emails at all from PBS :o

Dory -
Date Posted: 7/22/2008 12:51 PM ET
Member Since: 7/8/2007
Posts: 1,082
Back To Top

Well, I just got my first email from PBS since the 19th so they must have worked it out. Yay!

Date Posted: 7/22/2008 2:44 PM ET
Member Since: 7/5/2007
Posts: 2,159
Back To Top

Oooh, so I hadn't misfiltered my emails to Trash, I just wasn't getting them.  [I'm a RoadRunner user.]

Date Posted: 7/22/2008 3:38 PM ET
Member Since: 6/15/2006
Posts: 5,751
Back To Top

Firefox does work well here.

Dory -
Date Posted: 7/22/2008 11:24 PM ET
Member Since: 7/8/2007
Posts: 1,082
Back To Top

Firefox does work well here.

I'm sure it does :)

Date Posted: 7/22/2008 11:31 PM ET
Member Since: 12/9/2007
Posts: 9,601
Back To Top

I so love Firefox!!  I am about as computer illiterate as anyone can be, but I love the different things about Firefox.  The only thing I dislike is that I can't copy and paste here because of my set-up.  But even so.... such a great browser.  And if you go to a site like

Lifehacker.com

you can get all kinds of new things to do with Firefox - if you are handy that way!  ;D

Ruth

Date Posted: 7/27/2008 6:32 AM ET
Member Since: 5/19/2005
Posts: 8
Back To Top

I'm not using Roadrunner or Adelphia (the email address I *was* using was through my web host, at my own domain) and I've missed about a week's worth of emails too. I missed two requests and several wish list items. Of course, the sucky thing about that is that now I have to put them back on my wish list and go to the back of the line... *none* of them are still available.

I changed my email address, just in case, so I hope I start getting email again soon...

Page: