The Common Sense Manager Author:David Thomas This book is for people who have to manage a business without benefit of training or experience in management. The Common Sense Manager helps those readers to build a sound foundation for the future of their new companies by describing seven management fundamentals: (1) know where you want to go; (2) ask good people to help you get there; ... more »(3) make sure everyone knows what you're up to; (4) understand your customer's needs, and fill them; (5) anticipate technology; (6) plan, act, review, correct; (7) improve continuously. Drawing on 40 years of experience in companies like Exxon and Nortel Networks, as well as the trails of three small business startups, The Common Sense Manager gives real world examples of the fundamentals in action (and the consequences when they are ignored), and provides practical, easy-to-understand benchmarks that will help the reader to implement them in his or her business.« less