Complete Business Etiquette Handbook Author:Barbara Pachter, Marjorie Brody with Betsy Anderson In today's multicultural and global business environment, knowing a lot about your area of expertise isn't enough. The ability to get along with others, demonstrate good manners, and make others feel comfortable is becoming increasingly important to career success. Without these skills, you not only risk losing customers but the support ... more »of colleagues and associates.
From introductions and table manners to greeting the disabled and dressing for success, here's a step-by-step guide to avoiding social blunders and handling yourself properly in any business situation.
Organized into two sections, Business in the USA and Business Around the World, the Handbook provides answers to all the ticklish questions that come up in today's diverse business environment. Here's just a small sample of the essential guidance you simply can't go without:
--Why manners matter now more than ever: You'll see how to avoid the ten most common business blunders...how the changing business environment has affected etiquette...and the importance and power of being polite
--How to meet, greet, and make an impression: You'll discover three things to do when you're introduced...how to handle difficult handshakes (limp, too strong, sweaty palms)...and simple courtesies for greeting the disabled that put you and them at ease
--How to have a professional presence: Here are techniques for dressing for success...projecting a powerful posture, confident movement, and dynamic facial expressions...and simple grooming tips that bring out your best
--What to say in delicate situations: Included are seven guidelines for listening to bad news and the four keys to appropriate answers...what to say and what not to say when discussing career disappointments, personal problems, or unwanted comments...and what to do about the ten most common conversational dilemmas
--The correct way to handle business abroad: You get practical advice for extending courtesies to your foreign colleagues, with tips for mastering the use of utensils such as chopsticks...three considerations for international gift-giving...and how to adapt your body language to match the customs of your foreign business associates
--Simple office courtesies: You'll find ten commandments for using the telephone...strategies for people who are sensitive about smoking...and techniques for rebuffing put-downs and attacks without alienating co-workers, clients and other business associates
...PLUS much more, including what to do if you forget someone's name...how to treat the disabled and make them feel comfortable...and always to present and request business cards with flair. You'll also find dozens of quizzes, checklists, and real-life case examples that make learning these etiquette techniques easy.
In today's competitive business environment, knowing the nuances of etiquette can mean the difference between winning or losing a client. If you've ever been at a loss for what to say or what do do, here's a comprehensive volume that tells it all.« less