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The Complete Idiot's Guide to Verbal Self-Defense
The Complete Idiot's Guide to Verbal Self-Defense
Author: Lillian J. Glass
In this confidence-boosting guide, readers learn that they never have to feel powerless in a verbal encounter again with a mate, colleague, relative, or friend. Features tips on how to listen and speak more effectively, use language that reduces tension, and exit an argument gracefully. Readers learn how to respond to criticism, and how to del...  more »
ISBN-13: 9780028627410
ISBN-10: 0028627415
Publication Date: 7/7/1999
Pages: 352
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Publisher: Alpha
Book Type: Paperback
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