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Topic: Condition of book

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Subject: Condition of book
Date Posted: 2/13/2015 5:47 PM ET
Member Since: 1/14/2015
Posts: 25
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I have a question about reporting the condition of a book I just received. The binding and all are fine, but there is extensive highlighting throughout. It may well have been used as a textbook, but there was no communication about the highlighting. Should I report this as a problem? I might have accepted it, but there's another copy in the system and I probably would have tried for that one.

Date Posted: 2/13/2015 6:18 PM ET
Member Since: 8/16/2007
Posts: 15,220
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You should mark the book as Problem-Damaged by sender as a book with highlighting should not be sent unless the requester has been PMed and approval to send the book has been received by the sender (Textbook/Workbook exception). Its up to you if you ask for your credit back or not.

Date Posted: 2/13/2015 8:30 PM ET
Member Since: 1/14/2015
Posts: 25
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Thanks. I haven't had this happen before, so I wanted to make sure.

Date Posted: 2/14/2015 10:36 AM ET
Member Since: 4/28/2009
Posts: 10,065
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yep, the sender did not follow the rules for  sending textbooks (that is, any book with underlining, highlights can qualify) so you should Report.

Date Posted: 2/16/2015 2:18 AM ET
Member Since: 12/28/2006
Posts: 14,177
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yes  As already stated, highlighted (and otherwise textbook condition) is only postable under very specific conditions...mainly the sender must pm the requester, fully disclose the 'textbook' condition, and receive permission before mailing.  If the requestor does not want their copy, it is the duty of the sender to cancel the transaction.

RWAP if your transaction did not follow these guidelines.

Date Posted: 2/17/2015 3:40 AM ET
Member Since: 8/20/2007
Posts: 1,020
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The book should be RWAPed. I would also request a credit refund, but that is up to you to decide.

Date Posted: 2/17/2015 6:56 PM ET
Member Since: 1/14/2015
Posts: 25
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Happy to report that, though I decided not to request a refund of the credit, the sender apologized and returned it anyway. All is well.

Date Posted: 2/26/2015 5:21 PM ET
Member Since: 11/5/2011
Posts: 100
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Good for you, and good on the sender!

I had someone send a book that was heavily underlined and highlighted, and written in between chapters. When I asked for my credit back, the sender was very nasty about how "only a few" pages were written on, (acknowledging that she knew before sending) and intimating that I was trying to rob her of a credit.

I was so annoyed that I counted the pages. 283 out of 316 were written in, or markered on. I wound up using the pages as fire starters, since I didn't think it would be right to even donate it. Obviously, I'm still bothered by the incident. 

Date Posted: 2/26/2015 8:27 PM ET
Member Since: 1/30/2010
Posts: 8,471
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Karen, in your case, since the sender admitted to knowing about writing in the book, you should have used the 'contact us' link to report it to TPTB.  When they look through the PMs to verify she admitted it, they can take action.