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Topic: condition complaint

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Subject: condition complaint
Date Posted: 3/17/2016 1:18 PM ET
Member Since: 3/21/2005
Posts: 1
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I recently received a condition complaint on a book I sent out due to supposed water damge.  This book appeared fine when mailed.  I was actually pleased that someone wanted this book as it was somewhat rare and on an unusual topic. No biggie really, so I returned the credit with a note that I would like the book back and would respond with either another credit or a PPD shipping label.  No reply.  Upon checking out the book on Amazon, I see it goes for $45.  Upon checking out the person's profile, I see that all info is not shared publically.  Makes one wonder.  
WHat do others do in this case?  


Date Posted: 3/17/2016 1:39 PM ET
Member Since: 5/16/2008
Posts: 2,203
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They're not required to send you the book back (even if you offer, as you did, the postage/credit/etc). And there's nothing to wonder about if the person's profile isn't shared publicly. It doesn't "make me wonder," that's for sure. 

It's nice you simply gave the credit without a big fuss. There's really nothing else to "do in this case," really. Just consider the book swapped. :-)

Date Posted: 3/17/2016 2:28 PM ET
Member Since: 4/2/2007
Posts: 5,979
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One thing to remember about Amazon - Just because someone is asking $45 (or more) on Amazon is NO reason to assume that ANYONE has paid (or ever will) pay that. The rank may show that it's rarely sold and it never says what anyone actually paid.

"Rare and Unusual" means that very few people are selling the book because there's no market for the book.

Date Posted: 3/17/2016 2:43 PM ET
Member Since: 6/2/2014
Posts: 11,521
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All kidding aside, and I posted it in CMT when I found it, I saw a p/b on Amazon for over a 1,000 dollars! It wasn't an old or rare book either!

Date Posted: 3/17/2016 3:10 PM ET
Member Since: 2/13/2007
Posts: 2,276
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It is nice that you returned the credit promptly however, if you looked the book over carefully and you noted no water damage, you needn't have returned the credit. If you didn't check it out thoroughly before mailing, then yes, you probably did the right thing returning the credit. The member is under no obligation to return the book to you (perhaps they have a busy life and making a trip to the post office to mail the book back doesn't fit into their schedule) and I don't necessarily see that they are trying to scam you...maybe they just want to keep the book, "warts and all" if it is a book they have waited a long time for. The lesson here is to check your books carefully before sending so you don't inadvertently send a damaged book and so if you receive a complaint you can stand behind your book. Unfortunately, there are members willing to take advantage of other member's on both the sending and receiving end.