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Topic: Would this "condition" request annoy you?

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Subject: Would this "condition" request annoy you?
Date Posted: 10/25/2007 9:17 PM ET
Member Since: 10/1/2007
Posts: 230
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So, I'm new as of this month have so far avoided placing conditions on books (no allergies, luckily).  But of the four books I've received since joining, two have had a different binding than what I requested.  It was not enough of a problem for me to want my credit back, but on the other hand I would really like to receive the book I requested, and I don't really feel that's too much to ask.  So, I'm considering placing a condition that says:

Please double check that the book's binding matches the one requested.

Or something to that effect.  But I wonder if having a PBS rule re-stated (and obvious to at least 50% of the swappers here...) will be an annoyance and will result in people declining my requests offhand and/or sound rude.

I'm really determined to play nice with others...

Thoughts?

Date Posted: 10/25/2007 9:26 PM ET
Member Since: 1/22/2007
Posts: 1,101
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I assume you mean like you ordered hardcover and got paperback , did you mark these books recieved with problem? I would have because that was not what you ordered, and someone never checked the isbn number when they posted the book. I do not think your conditions are annoying- but maybe so  some people don't think you mean the picture on the cover or something, you could put please check that the isbn # is the same as the one listed here.

Date Posted: 10/25/2007 9:34 PM ET
Member Since: 10/1/2007
Posts: 230
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Yes, that's what happened.  I think the problem is that the ISBN number is the same for some HBs & PBs.  When I posted my first books I had one that was like that and I had to remove it.  I suppose I need to be more firm, but as these were my first couple of transactions I was hesitant to start marking books as having problems.  So I accepted the books but PMed the senders that they had had the wrong binding & to check what was on their bookshelf.  One wrote back & apologized, the other I just sent & haven't heard from yet.  It sounds wussier than it seemed to me as a newnewbie. 

Date Posted: 10/25/2007 9:40 PM ET
Member Since: 8/16/2007
Posts: 15,187
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I have it in my conditions. I don't see why it should bother anyone unless they are trying to send the wrong book, in which case I do want to bother them :) because I don't want a book of the different binding. Do mark these books a received with a problem, wrong book so people doing this are notified that they need to check ISBN, title, author, AND BINDING. (yes, you have touched on my one big PBS pet peeve LOL!)

Date Posted: 10/25/2007 9:40 PM ET
Member Since: 8/23/2007
Posts: 26,510
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It wouldn't annoy me but then I make sure everything matches before I post a book.  I auto decline the requestor's who want books in mint condition-hello the book is used.  But your request wouldn't annoy me. I would've marked those books as received w/a problem.  Then if someone makes a habit of posting books wrong PBS will be aware of the problem.

Date Posted: 10/25/2007 9:45 PM ET
Member Since: 7/31/2007
Posts: 21
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Doesnt it have a place under the book when you are posting it that says if it is hardback or paperback?

Date Posted: 10/25/2007 9:53 PM ET
Member Since: 2/28/2007
Posts: 2,164
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I would just add an example because certain people are easily confused and might just turn you down without trying to figure out what you mean.  So, you could say:

"Please double check that the book's binding matches the one requested (i.e., if paperback is requested, please make sure your book is paperback).

That may help.

 

Date Posted: 10/25/2007 9:53 PM ET
Member Since: 9/12/2005
Posts: 741
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I wouldn't have a problem with it. I have something similar in my conditions too, as I have received  the wrong binding in the passed and am looking for some books for my keeper pile.

Bast -
Date Posted: 10/25/2007 10:04 PM ET
Member Since: 6/4/2006
Posts: 547
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No, it wouldn't bother me. But then, I don't post books that don't match. If the ISBN comes up for a hardback, and my book is a paperback, I post it without an ISBN.

Date Posted: 10/25/2007 10:12 PM ET
Member Since: 10/2/2007
Posts: 17,037
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It wouldn't bother me at all, especially since I've had a couple of problems recently that have led to me putting some restrictions up.

The first one wasn't a big deal, although the response I got when I PMed the member was rather snotty.

The second one, however, lists the wrong author (I found the book by doing an author search), and has some torn pages.  The response from this person was that she got the book from this website and didn't notice any problems, so she doesn't feel the need to refund my credit.  I hadn't marked this as RWAP because the author of the book is one of the pseudonyms of the author it was listed under (although I don't like the style of books written with this pseudonym), and I didn't notice the torn pages until after I had marked it received. 

I'm annoyed, because I can't even repost this book, which I would NEVER have requested had I known it was written under the pseudonym.  So, I've started a list of people who I've had issues with, so I can decline requests from them and make sure I don't request any other books from them.

Date Posted: 10/25/2007 10:37 PM ET
Member Since: 12/23/2005
Posts: 1,157
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It wouldn't bother me either because I had the same thing happen to me a few times and 1 recently. Some members seem to place old edition copies under the new edition ISBN #'s of some titles. I always list my books by the ISBN #'s so these types of things do not happen.

Some paperbacks and hardcovers do have the same ISBN #'s so I can see where that mistake could happen.

Date Posted: 10/25/2007 11:21 PM ET
Member Since: 10/1/2007
Posts: 230
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Thanks for all the feedback!  I will definitely mark these books received with a problem in the future.  I guess I was afraid that I would be giving someone a black mark somehow who had made an honest mistake, but I guess that only happens after repeated problems. 

Oh- and thanks, Lisa.  I used your terminology for my condition request, which seemed clearer than mine.



Last Edited on: 10/25/07 11:24 PM ET - Total times edited: 1
Date Posted: 10/25/2007 11:32 PM ET
Member Since: 1/15/2007
Posts: 35
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Yes, always mark them received with a problem otherwise the same person who was let off the hook with you will likely respond to their next mistake with "well, the last time this happened the person seemed happy just to get any version so you should get over it too" and it just adds to annoyance of the next person to receive the wrong book binding.  Easier to have them learn the lesson the first time they do it.  I used to just let people get away with it, but it became an anoyance the 3rd or 4th time and I started to take a firmer approach. I've also added a similar condition and it hasn't scared anyone off yet.

Date Posted: 10/25/2007 11:45 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Sometimes an old version of a book has the same ISBN# as the newer ones. I've posted a lot of books like this-the author, ISBN#, title and type match but the cover is different. I usually PM the person and say "this is the old version of the book".But they are in good condition just the cover picture is different and that's within PBS guidelines.

Date Posted: 10/25/2007 11:47 PM ET
Member Since: 5/14/2006
Posts: 69
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I totally understand your frustration. I recently had that happen to me. I have a book I like in paperback. I wanted it in hardcover, so I specifially wish-listed that book. Then . . . my turn comes up to get the book and when it arrives it's paperback.  I checked the ISBN number and, sure enough, this person posted the wrong book. I guess she saw the title and figured it was the same -- either that or she just didn't care.

Not only am I out my credit but I lost my #1 slot in the wishlist line, which makes me really mad.

I contacted the sender and told her that she sent a paperback book with ISBN #XXXX instead of the wish-listed hardcover with ISBN #XXX. She replied with, "Sorry, I don't have that book." She didn't offer to make good on her mistake or anything. I would have asked for my credit back, but she probably would have expected me to return the unwanted book at my expense.

The only bad thing about conditions is that some people get a little snippy and they'll not send a book just because it has a condtion -- no matter what the condition is. I've read posts where some people said they don't because they worry that a person who has conditions will be too picky and probably make for a problem transaction.  So... we lose out either way.

Oh...and I wanted to add that marking the book received but with a problem did me absolutely NO good whatsover. :-(



Last Edited on: 10/25/07 11:50 PM ET - Total times edited: 1
Date Posted: 10/26/2007 12:16 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Melissa: it may not have earned you your credit back but it did go on the senders record.  If she habitually sends out the wrong book they'll close her PBS account  Unfortunately that doesn't solve your problem. I would have sent a  few PMS to see if I could guilt her into sending my credit back.

Date Posted: 10/26/2007 12:44 AM ET
Member Since: 8/16/2007
Posts: 15,187
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Melissa - I think in this case, you should have requested that R&R place you back in the first position in the WL line. That stinks that the person not only sent you the wrong book, but knocked you out of line. I would have been tempted to wrap the book up and send it back, letting it go lost in the mail and replacing me into #1 in the WL line.

Date Posted: 10/26/2007 12:56 AM ET
Member Since: 1/12/2007
Posts: 1,305
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There are some people here who have said they deny all requests with any conditions. It wouldn't annoy me. I keep saying I feel like a lot of people need to have a picture drawn for them to understand the rules of this website. I think some just don't care even if they have read the rules. It sucks to have to state the rules again in our conditions because we keep getting bad books. I do check make sure the type of book matches when I list it, I've not paid much attention when it's requested since I know it matched when I listed it. Have you checked to see if those ISBN's have two types of bindings? I guess I need to check to make sure the requests match.

L. G. (L)
Date Posted: 10/26/2007 4:10 AM ET
Member Since: 9/5/2005
Posts: 12,412
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If someone gets annoyed at that request, then they have serious problems.

 

Date Posted: 10/26/2007 9:58 AM ET
Member Since: 5/10/2007
Posts: 5,526
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it wouldn't annoy me at all.  I usually check to make sure my books are correct when entered but there is always that possibility that I'm not paying attention and one slips by, but that would be a rare occurance.

definitely mark future books RWAP!