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Topic: I need confirmation of PBS Guidelines, please

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Subject: I need confirmation of PBS Guidelines, please
Date Posted: 2/16/2009 10:35 PM ET
Member Since: 12/19/2007
Posts: 2,408
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I am NOT required to return an water damaged book in order to receive my credit am I? If the sender of the book wants the book back, he/she must either supply postage or refund the credit for the book PLUS a credit for its return, right?
Sandra (dru) -
Date Posted: 2/16/2009 10:38 PM ET
Member Since: 1/20/2006
Posts: 508
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Yes, those are the rules.

Date Posted: 2/16/2009 10:38 PM ET
Member Since: 8/16/2007
Posts: 15,200
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Absolutely correct.

Date Posted: 2/16/2009 10:43 PM ET
Member Since: 4/25/2007
Posts: 11,536
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Absolutely.  You don't even have to return the book if you don't want to.  Return of the book should have nothing to do with your credit being refunded for an unpostable.  If you are willing to send it back and the sender wants it back, then they need to give you the postage money or a second credit to cover that postage cost.

Date Posted: 2/16/2009 10:44 PM ET
Member Since: 1/29/2006
Posts: 54,837
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Yes, that is correct. (as already stated. :-)  From the HC section: There is a problem with a book I received!

You are not obligated to return the problem item at your expense, but if the sender gives you an extra credit or postage to do so, of course you may. 

Also, in: A requestor says there is a problem with a book I sent!

Remember that the requestor is not required to send the book back at his or her expense.   There is more information about this below.  The sender of a problem book does risk losing credit, book and postage; this is the incentive NOT to send problem books.

Date Posted: 2/16/2009 11:29 PM ET
Member Since: 12/19/2007
Posts: 2,408
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Thanks, that's what I thought.