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Topic: Confused about the cost of DC (Delivery Confirmation)

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Subject: Confused about the cost of DC (Delivery Confirmation)
Date Posted: 1/3/2012 1:36 PM ET
Member Since: 10/30/2011
Posts: 6
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When I print a label with the tracking confirmation on it but no postage, 19 cents gets deducted from my PBS account.  But when I take the book to the post office to put actual cost on it, the post office charges me 19 cents again!  I was under the impression that I had already paid the 19 cents by paying PBS.  In fact I am paying a total of 38 cents for DC.  The postal clerk said that it still worked out cheaper than paying the regular 80 cents.

Is the postal clerk correct, and do I have to pay again?  Where does it say that on the PBS site?  

I am still a newbie, and hopefully being polite, and not coming across as being negatively critical. smiley  I am just thinking that the page from where one prints out the label doesn't make it very clear that the 19 cents will be charged again at the post office.  Perhaps I am not reading it very well... Would appreciate an explanation, thanks!

Gloria

Date Posted: 1/3/2012 2:19 PM ET
Member Since: 12/28/2006
Posts: 13,214
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Welcome to PBS Gloria, we're glad you asked.  This is often misunderstood (by members and USPS employees). 

And yes, you are being charged correctly, although IIRC one of the charges is .19 and the other is .27 for a total of .46.    The amount paid at PBS is a site fee to cover PBS costs and the downloading of USPS information to PBS for our onsite purposes (the .27?).  The fee charged at the USPS counter (or with PBS postage) is the actual DC cost of electronic DC...think it's the .19.  If you purchase the day-glo green counter Delivery Confirmation sticker, the charge would be .80 each.  So even the combined USPS and PBS cost of .46 is less expensive...AND, usable by PBS to automatically transfer your credit(s) and track transactions!

Sounds as if you print PBS labels like I do, which is to use PBS e-DC and add my own postage (or USPS counter postage, APC, etc.)  If you look at the postage area of your shipping label, they should say something like this:

Suggested Postage   $2.05
Delivery Confirmation $0.19
                             +   ______
                                   $2.24

Along with the notation about all packages over 13 oz. bearing stamps must be mailed from PO (ie passed over the counter), and do not tape over stamps.

Sometimes, if mailing multiples or the database is confused regarding book weight, the suggested postage amount could be blank, but if you are using PBS DC the additional .19 should always be noted. 

My postal staff kinda plays a little game of checking to see if the suggested postage matches the actual postage per their calculations.
 



Last Edited on: 1/3/12 2:20 PM ET - Total times edited: 1
Date Posted: 1/3/2012 4:51 PM ET
Member Since: 10/30/2011
Posts: 6
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Thank you, Denise, I understand it now!smiley  

Since you do like me, and just print out the PBSe-DC, you could answer another question!

As I live very close to the post office, it's no trouble to go there while running other errands, and I figure I might as well save some money!  Printing the postage on the label is mainly a convenience, if I understand correctly. And very naturally, one should pay for this convenience.  I might use it if I am snowed in, or can't get to the post office for some reason, but not otherwise. 

Am I correct in assuming that it is slightly more expensive (about 46 cents more) to print out PBS labels with postage included as well? 

Date Posted: 1/3/2012 6:39 PM ET
Member Since: 12/28/2006
Posts: 13,214
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We'll need to wait for a member more knowledgable than myself Gloria.  I've never used the printable postage feature, merely the e-DC portion.  Like yourself I live near the PO and frequently run errands even closer so it's very easy for me to pop in and mail/buy postage.

What I have seen tho, is member recommendations to purchase a small (cheap) postal scale when using the printable postage option.  Apparently the weights in the PBS database are not always accurate, and it's wise to double check book weights before printing postage.   If your little bitty book prints postage for seval pounds, there's few if any options to get a refund.

Let's get some confirmation, but I'm thinking there may not be an additional fee to print PBS postage.  Since postage cannot be printed without e-DC, the .27 fee is already paid thru the Delivery Confirmation??  With the added bonus of instant credit when you mark the book mailed (vs. after the first USPS scan with DC only).  Otherwise, the postage feature is mostly convient for members in different postal situations than you and I (work limitations, lack of PO proximity, or cranky pants local postal staff).



Last Edited on: 1/3/12 6:40 PM ET - Total times edited: 1
Date Posted: 1/4/2012 10:08 AM ET
Member Since: 9/25/2008
Posts: 2,414
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I pay a 43 cent fee for using electronic postage with PBS. I use electronic postage for the convenience as my post office cut its hours.

I also recommend the scale as the suggested postage rates are sometimes too high or not enough. Then sometimes wrapping a book can make a book go from a pound to the two pound rate as if the extra ounce makes it over a pound you pay for two pounds.

 

Date Posted: 1/4/2012 11:16 AM ET
Member Since: 10/30/2011
Posts: 6
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I already have a postal scale, and yes, it is very useful.  I see now that since it does include the e-DC 0.27 fee, the extra cost for printing postage as well is in fact only 0.16.  Well worth it if there is a day when it is inconvenient for me to go to the post office.  Thanks, Rebecca and Denise, you were very helpful!

Date Posted: 1/4/2012 10:16 PM ET
Member Since: 6/25/2006
Posts: 382
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if you only print the dc label  then   you go the post office   they will charge rthe cyurrent postage PLUS .19cebts

for e dc

 

Date Posted: 1/4/2012 10:43 PM ET
Member Since: 7/30/2007
Posts: 4,020
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Last Edited on: 1/16/12 12:08 AM ET - Total times edited: 1
Date Posted: 1/6/2012 10:34 AM ET
Member Since: 7/22/2009
Posts: 2,468
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Just to clarify:

PBS DC with printable postage costs 62 cents in addition to postage -- 43 cents goes to PBS and 19 cents to USPS (this is all deducted from your PBS account at time of purchase)

PBS DC costs 46 cents in addition to postage -- 27 cents to PBS and 19 cents to USPS (the PBS fee is deducted from your PBS account at time of purchase; the 19 cents is added to the postage)

But as Brandy indicated, the Jan. 22 rate increase eliminates the USPS eDC fee so we'll have to see what PBS does.

Date Posted: 1/6/2012 1:24 PM ET
Member Since: 9/27/2007
Posts: 1,723
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"the Jan. 22 rate increase eliminates the USPS eDC fee"

That is intersting info - thanks for posting. I don't bother to use PBS DC, since I like to support our small rural PO by purchasing postage there, but, if it only becomes the 27c PBS fee, maybe I'll change. (Though, I don;t know why 19c should make such a big diference to me LOL)

Date Posted: 1/6/2012 7:24 PM ET
Member Since: 8/16/2007
Posts: 14,368
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ust to clarify:

PBS DC with printable postage costs 62 cents in addition to postage -- 43 cents goes to PBS and 19 cents to USPS (this is all deducted from your PBS account at time of purchase)

PBS DC costs 46 cents in addition to postage -- 27 cents to PBS and 19 cents to USPS (the PBS fee is deducted from your PBS account at time of purchase; the 19 cents is added to the postage)

But as Brandy indicated, the Jan. 22 rate increase eliminates the USPS eDC fee so we'll have to see what PBS does.

To complicate this more, under 9oz gets a 15 cent printed postage discount when using the full PBS postage so it is pretty close to the same price as PBS-DC on book as long as they are under 9oz..

Date Posted: 1/23/2012 3:52 AM ET
Member Since: 8/18/2010
Posts: 1,270
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But as Brandy indicated, the Jan. 22 rate increase eliminates the USPS eDC fee so we'll have to see what PBS does.

 

Any update on this information?

Date Posted: 1/23/2012 10:13 AM ET
Member Since: 12/27/2005
Posts: 3,663
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Yes, it's in the Help Center and the January newsletter.

eDC is now free, and the postage printing fee is now 55 cents instead of 43 cents. A DC-only wrapper still costs 27 cents.

Date Posted: 1/24/2012 8:00 PM ET
Member Since: 8/18/2008
Posts: 6,951
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Just an update, since we Tour Guides have been getting lots of questions about this through Live Help:

Bad news: Our fee for Printable Postage is going up to 55 cents. 
Good news: If you use Printable Postage, you'll now pay postage + 55 cents (overall, slightly LESS than before) to send a shipment.  If you use PBS Delivery Confirmation, you'll pay about 16 cents LESS than before to send a First Class package- since the USPS charge for eDC will have been eliminated for First Class mailings, and we are not increasing our Quick Credit fee of 27 cents.

 

Please note that the eDC fee is only free if you use printable postage on media mail.  If you are using only eDC (no  postage), you will still pay the 19 cents on media mail.  It is only free eDC on First Class packages only.

Hope this helps!

Date Posted: 1/25/2012 7:36 PM ET
Member Since: 4/15/2008
Posts: 74
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I mailed two books today, media rate with eDC. The eDC fee did not print on the mailing label, but the post Office still charged me the extra .19 cents. What is correct? I don't print postage, but with printed eDC, the 19 cents doesn't show up on the label.

Date Posted: 1/28/2012 3:03 PM ET
Member Since: 8/17/2008
Posts: 5,784
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I had the same experience as Charles.  Anyone have clarification or updates?

Date Posted: 1/28/2012 6:49 PM ET
Member Since: 8/18/2008
Posts: 6,951
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Just to clarify again--the eDC fee is only free if you use printable postage on media mail.  If you are using only eDC (no  postage), you will still pay the 19 cents on media mail.  It is only free eDC on First Class packages only.

 

DC charges--previously 19 cents at the PO on all mail:  NOW is:

First class package--eDC only--FREE

First class package--DC along with printable postage--FREE (not counting cost of postage)

Media mail--eDC only--19 cents

Media mail--DC along with printable postage--FREE (not counting cost of postage)

Date Posted: 1/30/2012 12:24 AM ET
Member Since: 8/17/2008
Posts: 5,784
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Sheila, thanks for the clarification.  I (finally) get it now!