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Topic: Confused about my limited membership renewal

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Subject: Confused about my limited membership renewal
Date Posted: 2/26/2016 8:29 PM ET
Member Since: 9/8/2012
Posts: 54
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So, my expiration date was coming up, so I renewed today, with a balance of 12 credits...I paid the $12.00 now, my credits say 25...Wasn't I supposed to get 30 credits, plus keep my balance.   I tried to ask for Live Help, and site says it is not available.   Any thoughts?  thanks db

Cathy A. (Cathy) - ,
Date Posted: 2/26/2016 9:03 PM ET
Member Since: 12/27/2005
Posts: 4,142
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You should have gotten 30 swap fees. Click on Free Swaps and see what that says.

You don't get credits with a membership, you can only earn them by sending out books.

Date Posted: 2/26/2016 10:01 PM ET
Member Since: 9/8/2012
Posts: 54
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Thanks, this whole year I never noticed the free swaps I had been confusing the two. My free swaps are up to the correct amount.

Subject: Free Swaps
Date Posted: 3/22/2016 3:40 PM ET
Member Since: 10/12/2006
Posts: 22
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So do the free swaps roll over when you renew your membership?

mistie -
Date Posted: 3/23/2016 1:41 AM ET
Member Since: 9/27/2007
Posts: 2,019
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Yes, Michelle, they do.