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Topic: confused

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Subject: confused
Date Posted: 9/13/2010 4:17 PM ET
Member Since: 6/23/2010
Posts: 148
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Request Date: 8/20/2010 8:59 PM ET
Alternate Date: 8/28/2010 12:00 AM ET
Wrapper Printing(s):

  • 8/30/2010 8:09 PM ET

Date Mailed: 8/30/2010 8:10 PM ET
Date Canceled: 9/13/2010 12:57 PM ET

No PM - just a new request generated for the book. Strange.  How do you cancel a mailed book?  Just curious. So now I wait. on the following:



Requested On: 9/13/10 12:57 PM ET
Printed On: 9/13/2010 4:12 PM ET
Will Mail by: 9/18/2010 11:00 PM ET info.gif



Date Posted: 9/13/2010 4:36 PM ET
Member Since: 7/7/2007
Posts: 4,815
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The cancellation could have come for a number of reasons -- it was returned in the mail, hubby was supposed to mail it but the sender found it on the front seat of the car 3 weeks later ... they would have needed to contact PBS directly, since it was already mailed, to have them cancel the transaction.

The second request is likely to a different sender, but check your Transaction Archive to be sure.

Date Posted: 9/13/2010 10:42 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Maybe PBS closed the original persons account for some violation, cancelled their pending transactions and then the system reordered the book for you.  (you might be able to tell this by following the PM button through the Transaction Archive). Or  maybe they marked it mailed, fully intending to mail it out ASAP and then life got int he way and they contaced PBS and asked them to cancel the transaction because they couldn't mail it afterall.

Last Edited on: 9/13/10 10:43 PM ET - Total times edited: 1
Date Posted: 9/14/2010 10:51 AM ET
Member Since: 11/5/2009
Posts: 1,083
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I don't think you can cancel a book order once it has been marked as "mailed".  I agree that it sounds like PBS intervention here.