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Topic: Confused..

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Subject: Confused..
Date Posted: 3/31/2012 3:45 PM ET
Member Since: 7/31/2007
Posts: 2,054
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Okay I've had a book on my wish list and finally was getting one sent. Well that one never got sent last I knew and was canceled. Immediately PBS had another one being sent to me.

Well I've received one of the books but the one I have is not the one that matches up with the DC# of the last one. So now what do I do ?? I don't need 2 of these books!

Subject: 2 copies...
Date Posted: 3/31/2012 3:56 PM ET
Member Since: 11/18/2005
Posts: 5,448
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What happened was the first one was sent but not marked as mailed. It times out and was canceled. The second one was sent and they marked it as mailed.

You only have to mark the second one as received. The first once, remember was canceled, so you got a free book that you can repost.

Last Edited on: 4/8/12 9:22 PM ET - Total times edited: 1
Date Posted: 3/31/2012 10:51 PM ET
Member Since: 7/31/2007
Posts: 2,054
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Yeah that first one didn't get sent until just now and that's about a month or more late. lol

Okay thanks! That really helped me b/c I was confused. 

Date Posted: 4/1/2012 12:23 AM ET
Member Since: 8/26/2006
Posts: 9,365
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This help doc is useful: I received two copies of the same book



Date Posted: 4/1/2012 12:42 PM ET
Member Since: 12/28/2006
Posts: 14,177
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You can double check Charity.  Look in your 'transaction archive' and find the first transaction that timed-out (big red X in the left column), see if it's the same sender.