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Topic: Are there consequences for repeatedly cancelling orders?

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Subject: Are there consequences for repeatedly cancelling orders?
Date Posted: 1/27/2010 2:13 PM ET
Member Since: 6/20/2007
Posts: 4,979
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In the past few weeks, I have had several wishes granted then cancelled at all 3 swap sites.  The wishes were granted, then cancelled anywhere from 1 minute to 4 hours to 2 days later, sometimes without even a reason why.  Needless to say, it is getting very frustrating to repeatedly have a wish granted then to have it cancelled without even a reason why.  So my question is: does the site take any sort of action against members who do this repeatedly?

Date Posted: 1/27/2010 2:29 PM ET
Member Since: 8/26/2006
Posts: 9,339
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If a member posts a WL book by mistake, he can't cancel the transaction until someone has clicked that they want the book.  That's why they waited until you accepted before cancelling. 

If there's an obvious reason for multiple cancellations -- a new member figuring out the system, a list of books imported and posted by mistake, instead of added to the wish list, etc., I can't imagine there being any consequences. 

If a member repeatedly posts wish list books, and then, instead of cancelling, lets them all time out, that could be a problem, I imagine.  A member who makes a mistake and corrects it as soon as he can is probably doing his best.  It's frustrating to have your hopes dashed, but at least it was corrected within a short time, so you were placed back on your spot in the wish list line, and it's unlikely you missed out on a valid wish list offer during those few hours.

Date Posted: 1/27/2010 2:33 PM ET
Member Since: 6/20/2007
Posts: 4,979
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All of my requests were on Auto, so they were all requested immediately.  One was cancelled 1 minute later, reason for cancellation "other". Once was cancelled 4 hours later, reason was "gave to a friend" (4 hours after listing it, when it was WL on AR?!?), and the other was cancelled 2 days later with no reason given.  Just very frustrating...I hope these people aren't doing this repeatedly.

Date Posted: 1/27/2010 2:35 PM ET
Member Since: 8/23/2007
Posts: 26,510
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It happens. I've had to cancel several WL books in my 2yrs here. Usually because I notice or cause damage after I've posted it.  Once because of a death in the family.  Once because I posted a "dummy" book to use the PBS wrapper for a game book, wasn't paying attention and accidentaly posted a WL dummy book. Oops. 

I think they take it on a case by case scenerio.  But for the most part if they sender is cancelling them themselves then they probably give them the benefit of hte doubt.  There's no benefit to people to post a WL books and then just cancel them on a regular basis.  Except for maybe when you first join and need to post 10 books to get the 2 start up credits.

Date Posted: 1/27/2010 2:38 PM ET
Member Since: 8/9/2007
Posts: 4,058
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The help docs say :  "Excessive cancellations of book requests will jeopardize PBS membership." (under the explanation of how to use the vacation hold feature).

And it says in the ToU:  You agree to respond to all valid requests to ship posted items in a timely manner. Failure to promptly ship posted items may result in a forfeiture of Book Credits for future exchanges. You agree to ship all items at your own expense.

So yes, there are consequences.  Presumably there's an account flag for excessive cancellations.

Date Posted: 1/27/2010 2:38 PM ET
Member Since: 8/23/2007
Posts: 26,510
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On the 4hr one with the AR? You may not have been the 1st Wisher that book was offered too.  It could have passed through a few people before it finally made it to you. In the meantime, figuring the book is not goign to be requested-they loaned it out. Or they posted it and then remembered a friend had borrowed it.  Once you post a WL book you can't cancel it until it's accepted by the requester. I think PBS should get rid of that. It would save a lto of questions being asked and complaints. 

Also not eveyrone knows the tricks of figuring out if a book they are posting is WL or not.  They post a bunch of books and then don't come on theri computer for a few days. Then oops-some were WL and are being requested. But they've just spilled coffee on one, given one to Great Aunt Bessie and little Jimmy needs his tonsils out. 

Date Posted: 1/27/2010 2:42 PM ET
Member Since: 6/20/2007
Posts: 4,979
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Thanks everyone for your replies. 

The 4 hour one on AR was actually at SADVD, and I was the only wisher, so the request went through immediately to me as soon as it was posted.

Date Posted: 1/27/2010 4:33 PM ET
Member Since: 7/19/2008
Posts: 15,476
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I know I post books at night, when my local server is faster.  But I mail out books in daylight.  Have often missed stains in poor lighting.  Or the time I dropped the book in a puddle when going out the door.  However, I do supply a reason why when I cancel a book. 

If someone has too many cancelations, their account does get flagged to be reviewed.

rpc
Date Posted: 1/27/2010 5:52 PM ET
Member Since: 7/24/2009
Posts: 229
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I would assume that the reason for cancellation is important, and that TPTB would allow some cancellations when the member was following PBS rules.  For instance, I have posted a few textbooks and had to wait for the requester to PM agreeing to the condition of the book beforehand.  I've had to cancel orerd because they either didn't want the book or never got back to me.  In that case, I'm sure I couldn't be penalized for cancelling the request because I was following the rule of gaining consent to send a textbook with underlining in it. 

Date Posted: 1/27/2010 7:12 PM ET
Member Since: 6/20/2007
Posts: 4,979
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Just to be clear, I don't think a person should be penalized for a cancellation every now and then.  I too have discovered damage to books when I've pulled them out for wrapping that I missed when posting them.  I was just hoping there were some consequences for repeated cancellations.

Date Posted: 1/27/2010 10:31 PM ET
Member Since: 1/15/2007
Posts: 1,410
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And the AR book is held for the 1 hour buyer's remorse period, so the poster couldn't do anythign for an hour once that book was posted.  It isn't always possible to be on the computer 1 hour later.

Date Posted: 1/27/2010 11:31 PM ET
Member Since: 2/12/2009
Posts: 80
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deleted



Last Edited on: 2/2/15 5:04 PM ET - Total times edited: 1
Subject: some more questions on cancelling
Date Posted: 1/28/2010 12:01 AM ET
Member Since: 1/17/2010
Posts: 400
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I have different questions on canceling a book.  I was browsing and saw a book that sounded interesting.  I clicked on request it.  The next day (today) I was on Amazon to check out some books on reviews and checked out the book.  It is a book really geared for 12-18, no sexy, steamy love scenes.  Geared more to HP age group of readers.

It  wasn't what I wanted, it would be a nice book for a kid too young to read adult books, but for me too tame.

I cancelled the order.  Should I contact the person and let them know why I cancelled the book? 

I had a book cancelled on me, I have a RC, non smoking home due to allergies and want the book wrapped in plastic, noted that I don't care if it is a plastic bag off a loaf of bread, just minus the crumbs. 

I don't know why it was rejected.  I was a little aggravated that it took three days before it was rejected but also realize that people have a life outside of PBS, :P so it can be understandable that it might take a day or so to see a book requested.   It looks as if another person has the same book though, as I see it back in my list of book requested and waiting for a response, but a different name on it.

So I am assuming that it went to the next person on the list who had the book up and so I get to wait and see if they accept my RC and send me the book, or rejects it and then it goes to another person who has a copy of the book.  Meanwhile, the book that was rejected due to my RC would go to the next person who wanted the book. 

Am I right in all that I am assuming (you know the old saying about assuming, LOL).  So, did I make an ass of myself in what I am assuming?   Or am I right?

Janette

Subject: 5 days too long
Date Posted: 1/30/2010 12:19 PM ET
Member Since: 2/27/2007
Posts: 7
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I have had a book on my WL for months. It just came out in Decemeber and I was at the top of the list. It came through and I have been waiting the 5 days now for the sender to accept my request. It's very frustrating because if other copies are being posted, I am missing out on them. I think 5 days is too long to give someone to respond to a request. Maybe PBS should look into changing that to a shorter time frame.

Date Posted: 1/30/2010 12:48 PM ET
Member Since: 8/23/2007
Posts: 26,510
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yes Janette that is how the denied RC book would work. I wouldn't worry about contacting the person to whom you cancelled the book order from. Had they even accepted it?  If I cancel an order, I will usually pm person to explain why. But it's not necessary. 

Some people do not take the time to put why they are denying an RC. I usually do especially if it's because of the way the RC is written.  But not everyone takes the time. 

They won't change it to a shorter time frame.  They'd lose a lot of members if they did.  Many people only get paid every 2 wks (like me).  Many members are also handicapped or rely on others to mail books for them and so need extra time. Then there are others who have limited computer access.  They only have computer access at the library or a friend/relatives house and so need extra time.  There are also members who travel a lot for work but not long enough to really go on and off vacation holds-Truck drivers and such who maybe go for 3 or 4 days a time.  People have lives outside of PBS. There are many members who want the 48hrs to accept a WL book extended. I don't think they will do that either since you can autorequest WL books if you can't come to the computer everyday. 

I let 2 book request sit for 4.5 days this week.  I wanted to get the mail by date to Monday.  Monday is payday.  I was down to $100 in my checking account and didn't want to charge postage.  So letting the requests sit until Monday worked for me.  I also had a WL book that was timing out repeatedly on wishers.  So waiting a few extra days on the 1st 2 allowed me to have the same mail by date for all 3 and I can mail them all on Monday in one trip to the post office.

Date Posted: 1/31/2010 1:42 PM ET
Member Since: 6/20/2007
Posts: 4,979
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Sigh. Today I ordered a book that had been on my RL for ages with 0 copies in the system.  A copy was posted late last night, and I ordered it early this morning.  It too got cancelled with no explanation.  I'm averaging more than 1 cancellation per week, and it's getting downright discouraging, even for a non-newbie, very active member who knows that this isn't the norm.

Date Posted: 1/31/2010 2:25 PM ET
Member Since: 6/25/2009
Posts: 115
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Unless its an expensive book, I'd suggest you hop on over to Amazon and buy a used copy.   Usually if I'm willing to wait that long for a book or am that frustrated about not getting it, I'm also willing to pay a couple extra of dollars to get it now.   Consider if you have some extra credits, you might sell the credits and go buy the book.    Every once in awhile I go through the books on my wish list that I really really want and don't have much hope of getting anytime soon and check to see if someone is selling them at Amazon for a reasonable price.    From one week to another the price can vary dramatically.     I assume PBS is getting a cut if I buy using their link to Amazon, which supports PBS.

Which makes me wonder if some people post their books both here and for sale someplace simultaneously.   If its a wishlist book here it will probably sell quickly thus causing it to be posted here and then deleted very soon afterwards.

Date Posted: 1/31/2010 9:20 PM ET
Member Since: 6/20/2007
Posts: 4,979
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If I don't get the book right away, I'm not concerned.  If the book hadn't been posted at all, I wouldn't have complained.  Trust me, I will never run out of things to read here.  But 4 cancellations in as many weeks is just downright frustrating.  I'm not going to let it keep me off the site or anything, and I'm not going to go through the process of selling credits when the vast majority of the members here are fantastic.  I'm patient, I can wait...I've just never had such a string of cancellations before.  Besides, I'm not usually willing to pay the price on Amazon for a used book because of the cost of shipping.  For this particular book, the cheapest used price on Amazon is $2.75, plus $3.99 shipping.  I'm not paying $6.74 for a used MMPB.

Luckily, 2 of the 4 cancelled items were posted again shortly after their cancellations.